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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is filthy all-around homeless people were drinking and smoking outside the front office. The room was filthy sheets not even changed towels really stained the entire room was dirty. We check in and out within the 10 minutes. We're wondering if we will get refund from Expedia which is what we made the reservation with. We don't recommend it to anybody.
Business response:
Dear Guest, We sincerely apologize that your visit was met with such disappointment. Your concerns have been passed along to our dedicated team. If you still haven't received your refund, please do not hesitate to reach out to us directly. Thank you for taking the time to write your review, and we wish you all the best with your travels. Sincerely, Hotel Management
An ashtray with beds This is one of those motels where the "non-smoking" room smells like stale ashtrays and feet. The furniture is battered and the place has clearly seen better days. If you're on a strict budget, it'll do. But it's a shabby, stinky dive that does not resemble these pictures. I thought I was getting a deal, but I would have paid double to avoid it! Buyer beware.
Business response:
Dear Guest,Thank you for sharing your impressions. We regret that your experience did not align with expectations and appreciate your candor. It’s disheartening to know the accommodations left you dissatisfied, and we understand how important comfort and presentation are to our guests. Your feedback has been shared with our team for further evaluation, as we are always working to enhance the quality of each stay. We hope to welcome you back under better circumstances in the future.Sincerely,Hotel Management
Dirty, worn Dated hotel. The exterior and interior was worn, tired dirty and dated. The walkways and public area was filthy. The staff was nice! This property first needs soap and water, Repairs don't seem to be a priority. There seems to be no concern over the shabby condition of this hotel.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that the condition of the property did not meet your expectations and that the cleanliness and upkeep were not up to standard. Your concerns about maintenance and overall appearance are important to us, and we are taking them seriously. On a positive note, we are pleased to hear that you had a pleasant experience with our staff. We hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management
Property was filthy dirty. The rooms were terrible. We dropped off our belongings quickly to get to our venue. When we returned past midnight we then noticed people living in the complex long term. Our room had black debris on the bed from the AC unit. Awful experience!
Business response:
Dear Guest,We're truly sorry your stay was impacted by the condition of the property and the room itself. A room should feel clean, well-maintained, and ready when you walk in, especially after a long day out. What you encountered does not reflect the standard we strive for, and we take these matters seriously. We also understand how the overall atmosphere can affect one’s comfort, and we’re working hard to create a better experience for every guest, regardless of the length of their stay. We value your feedback and the oppo... read more
Terrible smell. Old very used furniture. Bad neighborhood
Business response:
Dear Wendy, We regret that your stay did not meet expectations. Maintaining a fresh and comfortable environment is important to us, and we apologize if the room and furnishings fell short. We understand that location plays a role in a guest’s experience, and we appreciate your feedback. Your comments will be shared with our team as we work toward improvements. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a f... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.