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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Refused to stay after seeing the condition of the room with bugs in it. There were also several shady looking men hanging out outside the property. Didn’t feel safe at all.
Business response:
Dear Nancy,Thank you for sharing your experience. We deeply regret that your stay did not meet your expectations. Your comfort and safety are our top priorities, and we're taking your feedback very seriously to ensure improvements. We strive to provide a welcoming and secure environment for all our guests. We hope you’ll give us another chance to offer you a better experience in the future.Sincerely, Hotel Management
They said they had free breakfast every day beginning at 6am. I went there at 6am and there was 1 single packet of oatmeal. That’s all. Nothing else. Just 1. While I was getting my stuff together so I could check out at 11, at exactly 10:58 someone from the office came knocking and I was getting dressed so I walked to the door and said I would be leaving in just a moment. I said it again when I heard the person trying to open my door. They continued trying to open my door so I yelled that I was leaving in a minute once again... read more
Business response:
Dear Guest,Please accept our sincere apologies for the inconvenience and less than favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward.Sincerely,Hotel Management
Property looks run down, they over booked our rooms, people running in and out the rooms all night. The rooms inside are disgusting, sheets stained, who knows what on all the walls ceiling floor. Bathtub had mold. Dust everywhere. walked in to a puddle of water on the floor
Business response:
Dear Chelsea,Please accept our sincere apologies for the issues you experienced during your stay. We take great pride in our service, cleanliness, and maintenance, and we’re sorry that we fell short. Your feedback has been shared with our team to ensure improvements are made. We hope you’ll give us another chance to provide you with the excellent experience we’re known for. Thank you for your valuable feedback and for being our guest. We wish you all the best with your travels and look forward to the opportunity to serve you... read more
the top 10 mistakes to stay. The trip was horrible. the distance of my stay was 4 times the distance it showed. the photo that is advertised doesn't look like the same in person. when I arrived, I felt as if I had to sleep with a weapon on my night stand. I will never stay there again, and I will inform all of my friends and family to avoid this days end like the plague.
Business response:
Dear Steve, Thank you for sharing your experience. We regret that your stay did not meet your expectations and apologize for any concerns about safety and the accuracy of our property’s portrayal. Your feedback is important; we will review it to improve and ensure better representation. We are committed to providing a positive experience for all guests and hope you will reconsider staying with us.Sincerely,Hotel Management
Electric went out, dangerous for the kids. Said non-smoking, but the rooms stunk, and 2 rooms smelled smoke. Toilets, one wasn’t working and they flooded. Shower splashed water outside the bath.
Business response:
Dear Nzojibugami,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.