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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We DO NOT RECOMMEND THIS HOTEL! THE NIGHT MANAGER OPENED OUR DOOR WITH KEY W/O ANNOUNCING HERSELF With an ACCOMPLICE @ 1:30 in the morning WHILE WE WERE ASLEEP!!! We ALWAYS BLOCK THE DOOR FOR SAFETY MEASURES. So when they opened the door- the chair CRASHED TO THE FLOOR WITH A LOUD NOISE. They ran away down the hall and to the lobby via hallway exit door!(THIS MEANS THEY WERE UP TO NO GOOD & WERE PROBABLY PLANNING ON ROBBING US OR WORSE!) Being we weren’t dressed to run after the PERPS- we called the desk to complain of the b... read more
Business response:
Dear Patricia, please accept our apologies for not meeting your expectation and for any inconvenience you may have faced during your stay. Thank you for bringing this matter to our attention; we have shared your concern with our team to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely,Hotel Management
This was just not a good trip period. My experience from the beginning , and didn't get any better. The room was not that nice, and the checking in was awful ,
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the inconvenience you experienced during check-in. We will address this with our team and take the necessary actions to elevate our service levels. We will also share your comments regarding your guest room with the appropriate individuals as we are always looking for ways to enhance our guest experience. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Very dirty and smells like cigarette smoke. Have to drag suitcase up a spiral staircase, if older or handicapped, you will have problems. Front end staff was very friendly and helpful.
Business response:
John, thank you for taking the time to evaluate your stay. We are sorry for the inconvenience you experienced during your time with us and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The staff was very unaccommodating. The property looks decent from outside but is outdated and not taken care of inside. The lobby isn’t open past 11 so if you have plans that night you should come check in beforehand.
Business response:
Kyle, please accept our apologies for not living up to your expectations. It is unfortunate to hear you did not enjoy your overall stay with us. We appreciate your feedback about the condition of the hotel. We are having similar discussions, and we have shared your comments with the appropriate individuals in our organization who are finalizing our future refresh. We hope you will consider us again the next time you visit this area. Sincerely, Hotel Management
I have never stayed at an ESA but I thought it was like booking any other hotel. First off the lobby, first floor hall and our room smelled horrible. The bathroom had not been cleaned. The manager did the right thing and moved us to a much better room. Working with her, we felt satisfied so stayed the second night. A hotel with a kitchen I expected at least cups and tea coffee in the room. In the last month I have stayed at hotels in Philly, NJ, Missouri and Atlanta- they all had at least the minimum of service in the room. ... read more
Business response:
William, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to provide a flawless stay, sometimes we fall short. On a positive note, we are happy you were pleased with the service our associates delivered and that our location worked well for you. We hope you will consider giving us a second chance in the future so we can provide you with the experience you should always expect ... read more
Extended stay cancelled my reservation even after I called to tell them my flight was delayed
Business response:
Robert, thank you for taking the time to share your feedback. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.