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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was one of of the worst rooms I've ever had the misfortune of staying in.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Not impressed We got there spiral staircase 3rd floor had to carry everything up no elevator No dishes no pots and pans coffee maker anything you had to call down to the front desk to ask for them and then go and get them if you wanted them The only Garbage can in the entire Room was in the bathroomIt was no smoking people were smoking pot the Room smelt horribleThe place was not easy to find was away from everything
Business response:
Becky, thank you for taking the time to share your concerns. We are sorry to know about your disappointment with our hotel not having elevators and the hotel policies for kitchenware and other amenities. We also apologize for the smokey experience you had. We will utilize your comments to enforce our no-smoking policy more effectively. We hope to host you again in the future. Sincerely, Hotel Management
Nothing
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
We didnt get to stay they overbook and turn us away supposed to get refund havent seen it yet
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The team lead was awful. She tried to make me pay $75 for the room to extend for one day. She was not going to cooperate at all she went online removed all the rooms off the site I booked from so I couldn’t get that rate again. I called corporate then the next morning she had her staff slamming doors and doing things on my hall when the previous 2 days they had been extremely quiet with things since I was in a room right next to laundry. I am a travel nurse work at night, had to drive home 6 hours with no sleep because of th... read more
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the front desk issues you experienced during your stay at our hotel. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. We are really sorry for your experience and hope we resolved the issues to your satisfaction while you were here. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.