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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay cancelled my reservation even after I called to tell them my flight was delayed
Business response:
Robert, thank you for taking the time to share your feedback. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
It was one of of the worst rooms I've ever had the misfortune of staying in.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Not impressed We got there spiral staircase 3rd floor had to carry everything up no elevator No dishes no pots and pans coffee maker anything you had to call down to the front desk to ask for them and then go and get them if you wanted them The only Garbage can in the entire Room was in the bathroomIt was no smoking people were smoking pot the Room smelt horribleThe place was not easy to find was away from everything
Business response:
Becky, thank you for taking the time to share your concerns. We are sorry to know about your disappointment with our hotel not having elevators and the hotel policies for kitchenware and other amenities. We also apologize for the smokey experience you had. We will utilize your comments to enforce our no-smoking policy more effectively. We hope to host you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.