Extended Stay America - Lexington - Tates Creek

Anonymous 

on Expedia

5 years ago

The check in staff was rude and criticized my appearance and demeanor. Openly speculating on the percentage chance out off one hundred as to whether i was a drug addict or just weird. In reality i was in town for a custody hearing concerning my 3 year old son whom i share with my ex wife. Its been emotional and traumatizing for all involved. Im a man but it just really hurt me to be characterized in such a way from a place of business and employees of said business without knowing me for any real length of time. Yes i was di... read more

Anonymous 

on Expedia

5 years ago

I had made reservations for my stay. After a long day I was looking forward to getting some rest. I got to the hotel to find out there were no rooms available. They had sold my room to someone else. They still charged me because I did not cancel in time. I didn't want to cancel I wanted my room that they sold out from under me. 

morgan 

on Expedia

5 years ago

They gave my room away then Hotels.com could not get me in another hotel. They kept me on hold for over a hour 

Steve 

on Expedia

5 years ago

not ADA compliant Hotel is not ADA compliant, no elevators for this 3 floor hotel, noisy rooms, you can hear people walking in hallway and stairs, sock under my bed, check out clerk Didn’t come to window, had deal with her via lobby phone. 

Anonymous 

on Expedia

5 years ago

Well first off the staff walked in my room while i was in here. The refrigerator didnt work. It didnt gave the channels on tv as advertised and cleanliness of the hotel was not as was expected. 

Nathan 

on Expedia

5 years ago

Nothing smelled of smoke . No view no food. Must have the time nternet to get wifi 

ricardo n 

on Expedia

6 years ago

Un horror, y carísimo. La peor relación calida precio. Es un despropósito haber pagado 120 dolares diarios por esto. Sin desayuno, sin limpieza ni cambio de toallas, Un papelón de Hoteles.com que no debería ofrecer algo así. Hemos pensado seriamente en cambiarnos a otro sitio web de reservaciones. Este lugar nos ha hecho perder la confianza que soliamos tener en Hoteles.com. 

Al 

on Expedia

6 years ago

Kicked out of good reservation and still billed! I confirmed my reservation the day I was staying with the local hotel which they confirmed since I let them know I would be checking in late. I was given a call later that evening by the local hotel to inform me that since the local extended stay hotel overbooked, they resorted to first come first served even though I booked many months ago AND reconfirmed that day since I knew I would be arriving late. Like pouring salt in a wound, I found out today that they still billed me ... read more

Jim 

on Expedia

6 years ago

If you enjoy sleeping on concrete beds I highly recommend this hotel! Otherwise run! I paid for two days got a refund for my second day worst nights sleep I’ve ever had. I would’ve been better off sleeping on the top of my car.