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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
We didnt get to stay they overbook and turn us away supposed to get refund havent seen it yet
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The team lead was awful. She tried to make me pay $75 for the room to extend for one day. She was not going to cooperate at all she went online removed all the rooms off the site I booked from so I couldn’t get that rate again. I called corporate then the next morning she had her staff slamming doors and doing things on my hall when the previous 2 days they had been extremely quiet with things since I was in a room right next to laundry. I am a travel nurse work at night, had to drive home 6 hours with no sleep because of th... read more
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the front desk issues you experienced during your stay at our hotel. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. We are really sorry for your experience and hope we resolved the issues to your satisfaction while you were here. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, H... read more
No elevators except for outside which is useless in a 3 store building with step at different levels
Business response:
Thank you for the feedback. We do apologize for the issues you had with our elevators. We understand your frustration and inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a much-improved experience. Sincerely, Hotel Management
Our first night was ok, I booked a room for the weekend. We only stayed for one night, I doubt I’ll get a refund for the nights we didn’t stay. The staff was nice but one day my key card wouldn’t let us in the room and I called the front desk she said she will take care of it, we waited 20 minutes then I had to call again she said I had to come to the front desk which is fine but she didn’t tell me to do that 20 minutes prior it sounded like she was on her way to let us in instead. Oh well simple misunderstanding I assume. I... read more
Business response:
Thank you for the feedback and for staying with our hotel. We are sorry for the issues you had with your room key card, and we apologize for any misunderstanding or miscommunication you had with our associate at the front desk. It is also disappointing to read that you had to endure a smoke smell. We value you bringing these problems to our attention so we can address them right away. We hope you will allow us an opportunity to host you whenever you visit this area. Sincerely, Hotel Management
Too many stairs- run down lobby, stairs, hallway Note that there are a flight of stairs to get into the lobby entrance, then more stairs to get to the upper floors. The staircase to the third floor near the lobby is a small, narrow metal spiral staircase that makes it very difficult to maneuver with luggage.Hotel needs updating. Room cleanliness was acceptable. I would not stay here again. Have no idea how they rate this a 7.0. More like a 5.0
Business response:
Thank you for your response.
Owner of a restaurant I didn't get the room i reserved. They wanted to get me another room. The room was small & the smell and the steps i didn't like what so ever.
Business response:
Tracy, thank you for your review. We apologize we were unable to provide you with the suite of your choice, and for the issues you had with your suite. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality for which we are known. Sincerely, Hotel Management
Steps to get to rooms. Lift to get up the outside steps but once you got in the door, no way to get up more steps with luggage. Stranger had to help me up stairs. No kitchen supplies in kitchenette - not even a coffee maker or bottle opener. Never any staff at desk
Business response:
Judy, thank you for your review. We are sorry for the issue you encountered and regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us a chance to redeem our... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.