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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No elevators except for outside which is useless in a 3 store building with step at different levels
Business response:
Thank you for the feedback. We do apologize for the issues you had with our elevators. We understand your frustration and inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a much-improved experience. Sincerely, Hotel Management
Our first night was ok, I booked a room for the weekend. We only stayed for one night, I doubt I’ll get a refund for the nights we didn’t stay. The staff was nice but one day my key card wouldn’t let us in the room and I called the front desk she said she will take care of it, we waited 20 minutes then I had to call again she said I had to come to the front desk which is fine but she didn’t tell me to do that 20 minutes prior it sounded like she was on her way to let us in instead. Oh well simple misunderstanding I assume. I... read more
Business response:
Thank you for the feedback and for staying with our hotel. We are sorry for the issues you had with your room key card, and we apologize for any misunderstanding or miscommunication you had with our associate at the front desk. It is also disappointing to read that you had to endure a smoke smell. We value you bringing these problems to our attention so we can address them right away. We hope you will allow us an opportunity to host you whenever you visit this area. Sincerely, Hotel Management
Too many stairs- run down lobby, stairs, hallway Note that there are a flight of stairs to get into the lobby entrance, then more stairs to get to the upper floors. The staircase to the third floor near the lobby is a small, narrow metal spiral staircase that makes it very difficult to maneuver with luggage.Hotel needs updating. Room cleanliness was acceptable. I would not stay here again. Have no idea how they rate this a 7.0. More like a 5.0
Business response:
Thank you for your response.
Owner of a restaurant I didn't get the room i reserved. They wanted to get me another room. The room was small & the smell and the steps i didn't like what so ever.
Business response:
Tracy, thank you for your review. We apologize we were unable to provide you with the suite of your choice, and for the issues you had with your suite. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality for which we are known. Sincerely, Hotel Management
Steps to get to rooms. Lift to get up the outside steps but once you got in the door, no way to get up more steps with luggage. Stranger had to help me up stairs. No kitchen supplies in kitchenette - not even a coffee maker or bottle opener. Never any staff at desk
Business response:
Judy, thank you for your review. We are sorry for the issue you encountered and regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us a chance to redeem our... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The check in staff was rude and criticized my appearance and demeanor. Openly speculating on the percentage chance out off one hundred as to whether i was a drug addict or just weird. In reality i was in town for a custody hearing concerning my 3 year old son whom i share with my ex wife. Its been emotional and traumatizing for all involved. Im a man but it just really hurt me to be characterized in such a way from a place of business and employees of said business without knowing me for any real length of time. Yes i was di... read more
Business response:
It was disheartening to read your review regarding the issues you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we apologize that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
I had made reservations for my stay. After a long day I was looking forward to getting some rest. I got to the hotel to find out there were no rooms available. They had sold my room to someone else. They still charged me because I did not cancel in time. I didn't want to cancel I wanted my room that they sold out from under me.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.