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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They gave my room away then Hotels.com could not get me in another hotel. They kept me on hold for over a hour
Business response:
Morgan, thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you and apologize for the inconvenience this caused to you. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
not ADA compliant Hotel is not ADA compliant, no elevators for this 3 floor hotel, noisy rooms, you can hear people walking in hallway and stairs, sock under my bed, check out clerk Didn’t come to window, had deal with her via lobby phone.
Business response:
Steve, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Also, we are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will afford us an opportunity to redeem ... read more
Well first off the staff walked in my room while i was in here. The refrigerator didnt work. It didnt gave the channels on tv as advertised and cleanliness of the hotel was not as was expected.
Business response:
Thank you for your comments. We are sorry for the cleanliness and maintenance issues you encountered in your room and regret the service you received from our associate. We take these comments seriously and have shared it with the appropriate teams so that we can improve our service and facilities going forward ensuring it is not repeated again in the future. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Nothing smelled of smoke . No view no food. Must have the time nternet to get wifi
Business response:
Nathan, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Un horror, y carísimo. La peor relación calida precio. Es un despropósito haber pagado 120 dolares diarios por esto. Sin desayuno, sin limpieza ni cambio de toallas, Un papelón de Hoteles.com que no debería ofrecer algo así. Hemos pensado seriamente en cambiarnos a otro sitio web de reservaciones. Este lugar nos ha hecho perder la confianza que soliamos tener en Hoteles.com.
Business response:
Ricardo, thank you for your review. We are disappointed to read our accommodations did not provide the value you were hoping for and the inconvenience you had at due to our housekeeping policy. Kindly note, since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerin... read more
Kicked out of good reservation and still billed! I confirmed my reservation the day I was staying with the local hotel which they confirmed since I let them know I would be checking in late. I was given a call later that evening by the local hotel to inform me that since the local extended stay hotel overbooked, they resorted to first come first served even though I booked many months ago AND reconfirmed that day since I knew I would be arriving late. Like pouring salt in a wound, I found out today that they still billed me ... read more
If you enjoy sleeping on concrete beds I highly recommend this hotel! Otherwise run! I paid for two days got a refund for my second day worst nights sleep I’ve ever had. I would’ve been better off sleeping on the top of my car.
Business response:
Jim, thank you for your review and for choosing to stay at our hotel. We apologize for the difficulties you faced with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Loved the room, day shift staff was dissappointing
Business response:
Thank you for your review. It is nice to read we met your expectations with the room. However, we apologize for the unsatisfactory service you received from our staff mentioned. We are working with the appropriate team to make sure we do not repeat what you experienced. We value your feedback and hope to have the chance to demonstrate the excellent service you should have experienced on this visit. Sincerely, Hotel Management
No sufficient and variety of breakfast. No hair dryer.
Business response:
Jessica, thank you for choosing our hotel. We are sorry for the disappointment you had with our in-room amenities and regret the unpleasant visit you had. Please know, our in-suite amenities such as blowdryer and other items are kept at the front desk and are complimentary. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.