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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The check in staff was rude and criticized my appearance and demeanor. Openly speculating on the percentage chance out off one hundred as to whether i was a drug addict or just weird. In reality i was in town for a custody hearing concerning my 3 year old son whom i share with my ex wife. Its been emotional and traumatizing for all involved. Im a man but it just really hurt me to be characterized in such a way from a place of business and employees of said business without knowing me for any real length of time. Yes i was di... read more
Business response:
It was disheartening to read your review regarding the issues you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we apologize that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
I had made reservations for my stay. After a long day I was looking forward to getting some rest. I got to the hotel to find out there were no rooms available. They had sold my room to someone else. They still charged me because I did not cancel in time. I didn't want to cancel I wanted my room that they sold out from under me.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
They gave my room away then Hotels.com could not get me in another hotel. They kept me on hold for over a hour
Business response:
Morgan, thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you and apologize for the inconvenience this caused to you. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
not ADA compliant Hotel is not ADA compliant, no elevators for this 3 floor hotel, noisy rooms, you can hear people walking in hallway and stairs, sock under my bed, check out clerk Didn’t come to window, had deal with her via lobby phone.
Business response:
Steve, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Also, we are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will afford us an opportunity to redeem ... read more
Well first off the staff walked in my room while i was in here. The refrigerator didnt work. It didnt gave the channels on tv as advertised and cleanliness of the hotel was not as was expected.
Business response:
Thank you for your comments. We are sorry for the cleanliness and maintenance issues you encountered in your room and regret the service you received from our associate. We take these comments seriously and have shared it with the appropriate teams so that we can improve our service and facilities going forward ensuring it is not repeated again in the future. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Nothing smelled of smoke . No view no food. Must have the time nternet to get wifi
Business response:
Nathan, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Un horror, y carísimo. La peor relación calida precio. Es un despropósito haber pagado 120 dolares diarios por esto. Sin desayuno, sin limpieza ni cambio de toallas, Un papelón de Hoteles.com que no debería ofrecer algo así. Hemos pensado seriamente en cambiarnos a otro sitio web de reservaciones. Este lugar nos ha hecho perder la confianza que soliamos tener en Hoteles.com.
Business response:
Ricardo, thank you for your review. We are disappointed to read our accommodations did not provide the value you were hoping for and the inconvenience you had at due to our housekeeping policy. Kindly note, since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerin... read more
Kicked out of good reservation and still billed! I confirmed my reservation the day I was staying with the local hotel which they confirmed since I let them know I would be checking in late. I was given a call later that evening by the local hotel to inform me that since the local extended stay hotel overbooked, they resorted to first come first served even though I booked many months ago AND reconfirmed that day since I knew I would be arriving late. Like pouring salt in a wound, I found out today that they still billed me ... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.