This profile has been claimed by the business owner or representative.
Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old Hotel in Lexington When we arrived, no one was at the desk. We had to go outside in the rain to use their call box. Our room was near the exit door, which slammed loudly. One night I found this door propped open with a rock. The room's carpet was dirty, the wooden floor above us squeeked, and the walls were so thin we could clearly hear our neighbors.
Business response:
Thank you for taking the time to write a review of your stay. I am so sorry to read that no one was at the front desk when you arrived, and that you had to use the call box. I will work with my staff to ensure that we are more present at the front desk to ensure that your experience is not repeated. As well, I am sorry to read of the issues with your carpet and with the exit door near your room. I will work with my staff to ensure that we are keeping the exit door closed, and I will be having our maintenance engineer ensure ... read more
dirty room Dirty. Or filthy. Pick one.
horrible worst experience ever There was an obvious odor upon entry. And also upon entry there were like patched up walls that weren't painted. Then the bathroom was so very filthy there was urine on the toilet seat along with an Unidentifile hair. So needles to say this was by far a horrible experience
Smoky Non-Smoking Room Non-smoking room smelled like strong smoke. it was deceiving because housekeeping sprayed is heavily. A used nasty looking towel was left hanging on the back of the bathroom door from a former occupant.
Business response:
I appreciate you taking the time to write a review of our hotel. I apologize that your non-smoking room smelled like smoke. As well, I am sorry to hear that a towel was left in your room from a previous guest. I will be reviewing our cleaning standards and procedures with our housekeeping staff to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Good Location , nothing else Convenient location for my purpose. Older, no elevator (three floors). Facilities were clean, in good repair, but aged. Strictly spartan.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am pleased to read that our location was convenient for you and that you enjoyed your in-room kitchen. Still, I do apologize that our lack of an elevator was inconvenient for you, and that your TV did not meet your expectations. Your feedback on these issues will be useful to us as we continually work to improve our hotel. Thank you for taking the time to post your review. We hope that you will give us the opportunity to provide you with a bette... read more
Very dirty motel, but not very expensive
Business response:
Thank you for taking the time to submit your concerns regarding your stay with us at Extended Stay America Tates Creek. It is my regret that you did not find your stay with us to your standards. Smoke odor is a tough smell to eliminate but with usage of our proper cleaning solutions the smell should not be a strong odor. With your concerns being brought to my attention I will make sure to review with my team proper use of our chemicals and cleaning techniques. We value your business and hope that when you are choosing a hote... read more
Run Down Pretty clean, But very much run down. Needs a major overhaul. Would be ok for a construction worker staying a week at a time maybe. Not a good family Motel at all. HAS NO ELEVATOR but there are 3 floors. And the Breakfast bar consisted of Coffee only, granola Bars and some whole fruit.
Business response:
Billy, Thank you for taking the time to submit your review regarding your stay at our hotel. It is unfortunate that we did not meet your standards for your accommodations. We pride our self in a clean and strive to make our guest feel like a home away from home. Your recent review gives us insight to making things better for our guests. We will use your issues to provide training for our staff. We hope that you will give us another chance to make your hospitality needs better in the future.
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.