This profile has been claimed by the business owner or representative.
Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
past due Renovating and everything was outdated would not stay there again
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that you did not have a pleasant stay at our hotel. In response to your feedback, I am pleased to let you know that we are currently undergoing a refresh program to prevent similar experiences from happening again in the future. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
wrong type of room Unable to complete my request for a handicap accessible room. Why do sites ask for type of people in a room if they can't accommodate the people in the room? My daughter and I had to sleep together in a queen size room so I didn't get any sleep. Their free breakfast was awful. A granola bar and coffee.
Business response:
Your review for our hotel was recently brought to my attention. Please accept our apologies that we were unable to honor your room request. We try hard to fulfill the request of each of our guests whenever possible. To uphold our company’s high standards, I will be reviewing our reservation and check-in procedures with our front desk staff. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Beautiful grounds, filthy bathroom Very smoky lobby, carpet in halls very worn, bathroom needed a thorough cleaning, including baseboards, floor, back splash and top of tub unit. Kitchen area smelled like stale cooking oil. Stairs to 3rd floor from lobby were spiral staircase and tough with luggage.
Old Hotel in Lexington When we arrived, no one was at the desk. We had to go outside in the rain to use their call box. Our room was near the exit door, which slammed loudly. One night I found this door propped open with a rock. The room's carpet was dirty, the wooden floor above us squeeked, and the walls were so thin we could clearly hear our neighbors.
Business response:
Thank you for taking the time to write a review of your stay. I am so sorry to read that no one was at the front desk when you arrived, and that you had to use the call box. I will work with my staff to ensure that we are more present at the front desk to ensure that your experience is not repeated. As well, I am sorry to read of the issues with your carpet and with the exit door near your room. I will work with my staff to ensure that we are keeping the exit door closed, and I will be having our maintenance engineer ensure ... read more
dirty room Dirty. Or filthy. Pick one.
horrible worst experience ever There was an obvious odor upon entry. And also upon entry there were like patched up walls that weren't painted. Then the bathroom was so very filthy there was urine on the toilet seat along with an Unidentifile hair. So needles to say this was by far a horrible experience
Smoky Non-Smoking Room Non-smoking room smelled like strong smoke. it was deceiving because housekeeping sprayed is heavily. A used nasty looking towel was left hanging on the back of the bathroom door from a former occupant.
Business response:
I appreciate you taking the time to write a review of our hotel. I apologize that your non-smoking room smelled like smoke. As well, I am sorry to hear that a towel was left in your room from a previous guest. I will be reviewing our cleaning standards and procedures with our housekeeping staff to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Good Location , nothing else Convenient location for my purpose. Older, no elevator (three floors). Facilities were clean, in good repair, but aged. Strictly spartan.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am pleased to read that our location was convenient for you and that you enjoyed your in-room kitchen. Still, I do apologize that our lack of an elevator was inconvenient for you, and that your TV did not meet your expectations. Your feedback on these issues will be useful to us as we continually work to improve our hotel. Thank you for taking the time to post your review. We hope that you will give us the opportunity to provide you with a bette... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.