This profile has been claimed by the business owner or representative.
Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Payment options After staying 2 nights and attempting to check out/make payment the hotel would not accept cash as payment. Though employees at the hotel were as helpful as possible my opinion is you should be able to pay as you wish upon check out.
Business response:
Deanna, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not what I expected This is the worst Extended Stay I’ve ever booked. It was very outdated, with dark corridors and old metal doors leading to each room. There were NO dishes, utensils, ice bucket, coffeemaker, or even plastic cups in my room! This property would not be accessible for anyone with physical limitations - there are several steep steps that lead to the front door, more steps up to the main floor inside, and a SPIRAL STAIRCASE to get to the next floor - not a ramp or elevator in sight! The breakfast consisted of ... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. Kindly note, in-room amenities and other articles such as kitchenware are available and complimentary at the front desk. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Please revisit us so we can ma... read more
Low quality place We were very disappointed in this hotel, especially for the price! The room was old and the furnishing were cheap and poorly constructed. There were no dishes or silverware. I do remember when I checked in the staff showed me a picture of items but I didn’t understand there was literally NOTHING in the room. The shower handle came off and we had to adjust using the “peg” inside. I had to run up to the desk to get a hair dryer. Thank goodness I did get the SMALL coffee machine at check in. The TV was small a... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Sucked Overall it sucked truthfully rooms were dirty and neighbors were loud and dirty needles in the parking lot
Business response:
Josh, we offer our sincere apologies for the housekeeping and noise issue you encountered here. Your feedback cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. We wish we had the opportunity to address the disturbance while you were here as we would have done our best to ensure you were comfortable. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Gunk where you don't want gunk. As soon as I opened the hallway to get to my room, I smelled fish cooking (or I thought, that smell was still there next day, so I'm not sure). When I opened the door to my room, I had to double check to make sure it was indeed a non-smoking room, because it had the smell of smoke. I went to the rest room and as I was sitting on the throne and about to grab TP, I noticed the gunk on the TP holder. (You know what people do just before they touch that thing. I want it of all things to be clean).... read more
Business response:
Robin, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback with regard to your room is shared with our housekeeping team, and we are working closely with them to reiterate the importance of the daily cleaning process to make sure such issues aren’t repeated going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
They do not clean. Was told a king bed, got a full. Sofa bed terrible condition and dirty
Business response:
Thank you for being our guest. We apologize for not being able to accommodate you in the room of your choice and for the difficulties you encountered in your room. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Exceptionally hard to get in and out due to location
Business response:
Thank you for being our guest. We are sorry our location was not that appealing to you and regret the inconvenience it caused. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
1. This property does NOT have an elevator. 2. An EXPEDIA issue rather than the property but there is an additional fee for pets. Expedia lists "pet friendly" but not that there is an additional fee. 3.This is a "no smoking" property but the 1st floor was so smokey my spouse had an asthma / allergy attach. There are "no smoking" signs on all the doors but there is no doubt LOTS of smoking on goes. Perhaps in the employee lounge which is also on that floor.
Business response:
We're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the appropriate teams, and we're taking immediate steps to identify why we failed so we can prevent these issues from occurring again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.