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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sucked Overall it sucked truthfully rooms were dirty and neighbors were loud and dirty needles in the parking lot
Business response:
Josh, we offer our sincere apologies for the housekeeping and noise issue you encountered here. Your feedback cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. We wish we had the opportunity to address the disturbance while you were here as we would have done our best to ensure you were comfortable. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Gunk where you don't want gunk. As soon as I opened the hallway to get to my room, I smelled fish cooking (or I thought, that smell was still there next day, so I'm not sure). When I opened the door to my room, I had to double check to make sure it was indeed a non-smoking room, because it had the smell of smoke. I went to the rest room and as I was sitting on the throne and about to grab TP, I noticed the gunk on the TP holder. (You know what people do just before they touch that thing. I want it of all things to be clean).... read more
Business response:
Robin, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback with regard to your room is shared with our housekeeping team, and we are working closely with them to reiterate the importance of the daily cleaning process to make sure such issues aren’t repeated going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
They do not clean. Was told a king bed, got a full. Sofa bed terrible condition and dirty
Business response:
Thank you for being our guest. We apologize for not being able to accommodate you in the room of your choice and for the difficulties you encountered in your room. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Exceptionally hard to get in and out due to location
Business response:
Thank you for being our guest. We are sorry our location was not that appealing to you and regret the inconvenience it caused. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
1. This property does NOT have an elevator. 2. An EXPEDIA issue rather than the property but there is an additional fee for pets. Expedia lists "pet friendly" but not that there is an additional fee. 3.This is a "no smoking" property but the 1st floor was so smokey my spouse had an asthma / allergy attach. There are "no smoking" signs on all the doors but there is no doubt LOTS of smoking on goes. Perhaps in the employee lounge which is also on that floor.
Business response:
We're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the appropriate teams, and we're taking immediate steps to identify why we failed so we can prevent these issues from occurring again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Lice infested rooms We caught lice
Business response:
Denise, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Carley, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.