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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well the service of huosekeeping not good the breakfast is no realy full breakfast
Business response:
Thank you for your review. We apologize for the noise and cleanliness issues you experienced. Your comments regarding this have been shared with the housekeeping department to review and action. We are also sorry our service, and grab-and-go breakfast offerings were not appealing to you. We will share your concerns with the appropriate teams to ensure a better experience going forward. Thank you once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next visit to the city. Sinc... read more
Don’t do it! I booked this place based on other reviews and the photos. The reality is more like a road motel, you just don’t want to take your shoes off and you pray there are no bedbugs traveling back home with you. A ridiculous staircase leads you to the rooms that look like a set of 1980’s Stranager Things. To quote that Fleetwood Mac song “Never going back again”.
This is a horrible choice. Run down, dirty, smelly, and my son and I got more than we bargained for as we both left with bug bites that we DID NOT HAVE before this stay. Can you say BED BUGS?
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Don’t let other reviews fool you. No elevator in this hotel and my room was in the 3rd floor! No drive up lobby, you had to climb stairs to lobby and then climb a retro 70s spiral stair case to rooms. The room cost $89 dollars for the night... please spend your money elsewhere. The staff were nice. Breakfast was granola bars and coffee.
Business response:
Thank you for staying with us and for sharing your comments. We are sorry the lack of elevator service to our third floor was an inconvenience for you. Please come back to visit us again and request a first floor room when making your reservation. We will do everything possible to ensure your complete satisfaction. Sincerely, Hotel Management
No cookware or dishes were supplied. There were signs at check in but it was still up when we left. We stayed for less than a week so no housekeeping was available. Key swipe for rear door was not operational most of the week. I recommend going elsewhere for normal Amenities. This place is geared towards laborers from out of town.
Business response:
Thank you for the feedback. We are sorry for the disappointment you had with our hotel policies and regret the maintenance issue you encountered. We have shared your feedback with the appropriate team so that we can improve our service and facilities going ahead. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Payment options After staying 2 nights and attempting to check out/make payment the hotel would not accept cash as payment. Though employees at the hotel were as helpful as possible my opinion is you should be able to pay as you wish upon check out.
Business response:
Deanna, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not what I expected This is the worst Extended Stay I’ve ever booked. It was very outdated, with dark corridors and old metal doors leading to each room. There were NO dishes, utensils, ice bucket, coffeemaker, or even plastic cups in my room! This property would not be accessible for anyone with physical limitations - there are several steep steps that lead to the front door, more steps up to the main floor inside, and a SPIRAL STAIRCASE to get to the next floor - not a ramp or elevator in sight! The breakfast consisted of ... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. Kindly note, in-room amenities and other articles such as kitchenware are available and complimentary at the front desk. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Please revisit us so we can ma... read more
Low quality place We were very disappointed in this hotel, especially for the price! The room was old and the furnishing were cheap and poorly constructed. There were no dishes or silverware. I do remember when I checked in the staff showed me a picture of items but I didn’t understand there was literally NOTHING in the room. The shower handle came off and we had to adjust using the “peg” inside. I had to run up to the desk to get a hair dryer. Thank goodness I did get the SMALL coffee machine at check in. The TV was small a... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.