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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you enjoy sleeping on concrete beds I highly recommend this hotel! Otherwise run! I paid for two days got a refund for my second day worst nights sleep I’ve ever had. I would’ve been better off sleeping on the top of my car.
Business response:
Jim, thank you for your review and for choosing to stay at our hotel. We apologize for the difficulties you faced with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Loved the room, day shift staff was dissappointing
Business response:
Thank you for your review. It is nice to read we met your expectations with the room. However, we apologize for the unsatisfactory service you received from our staff mentioned. We are working with the appropriate team to make sure we do not repeat what you experienced. We value your feedback and hope to have the chance to demonstrate the excellent service you should have experienced on this visit. Sincerely, Hotel Management
No sufficient and variety of breakfast. No hair dryer.
Business response:
Jessica, thank you for choosing our hotel. We are sorry for the disappointment you had with our in-room amenities and regret the unpleasant visit you had. Please know, our in-suite amenities such as blowdryer and other items are kept at the front desk and are complimentary. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Well the service of huosekeeping not good the breakfast is no realy full breakfast
Business response:
Thank you for your review. We apologize for the noise and cleanliness issues you experienced. Your comments regarding this have been shared with the housekeeping department to review and action. We are also sorry our service, and grab-and-go breakfast offerings were not appealing to you. We will share your concerns with the appropriate teams to ensure a better experience going forward. Thank you once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next visit to the city. Sinc... read more
Don’t do it! I booked this place based on other reviews and the photos. The reality is more like a road motel, you just don’t want to take your shoes off and you pray there are no bedbugs traveling back home with you. A ridiculous staircase leads you to the rooms that look like a set of 1980’s Stranager Things. To quote that Fleetwood Mac song “Never going back again”.
This is a horrible choice. Run down, dirty, smelly, and my son and I got more than we bargained for as we both left with bug bites that we DID NOT HAVE before this stay. Can you say BED BUGS?
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Don’t let other reviews fool you. No elevator in this hotel and my room was in the 3rd floor! No drive up lobby, you had to climb stairs to lobby and then climb a retro 70s spiral stair case to rooms. The room cost $89 dollars for the night... please spend your money elsewhere. The staff were nice. Breakfast was granola bars and coffee.
Business response:
Thank you for staying with us and for sharing your comments. We are sorry the lack of elevator service to our third floor was an inconvenience for you. Please come back to visit us again and request a first floor room when making your reservation. We will do everything possible to ensure your complete satisfaction. Sincerely, Hotel Management
No cookware or dishes were supplied. There were signs at check in but it was still up when we left. We stayed for less than a week so no housekeeping was available. Key swipe for rear door was not operational most of the week. I recommend going elsewhere for normal Amenities. This place is geared towards laborers from out of town.
Business response:
Thank you for the feedback. We are sorry for the disappointment you had with our hotel policies and regret the maintenance issue you encountered. We have shared your feedback with the appropriate team so that we can improve our service and facilities going ahead. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.