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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing to stay at our hotel. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Would not stay again The room smelled of mold and was VERY old. Uncomfortable bed and very dated throughout
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we did not meet your expectations. In response to your feedback, I am insuring to check rooms thoroughly for any issues prior to arrivals. With all of our renovations we do not want to have any odors or appear dated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
There is a reason it's affordable. They are remodeling and the parking lot was mostly roped off and I missed the turn and had to go around the block. We had no coffee pot in our room, the AC was loud and kept waking me and my husband up. Breakfast was disappointing. The bed was ok but not all that great. It was clean and did have a kitchenette and they allow dogs for a fee Which is a plus for us.
Business response:
Your review recently caught my attention. I sincerely apologize that your stay was not pleasant. The list of issues you mentioned have been noted and will be addressed by our staff promptly. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I have never done this before... But steer clear! I had issues with where I was supposed to stay so I booked this last minute in late night arrival in Kexington. With the price being higher and most extended stays being classic and comfortable I thought this would be the same. It wasn't. It was wayyyy overpriced... There were concrete steps you have to navigate to get up to the lobby which was locked and you had to call in the phone. Then go up more stairs to then go down a steep old spiral staircase to get to the first floo... read more
past due Renovating and everything was outdated would not stay there again
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that you did not have a pleasant stay at our hotel. In response to your feedback, I am pleased to let you know that we are currently undergoing a refresh program to prevent similar experiences from happening again in the future. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
wrong type of room Unable to complete my request for a handicap accessible room. Why do sites ask for type of people in a room if they can't accommodate the people in the room? My daughter and I had to sleep together in a queen size room so I didn't get any sleep. Their free breakfast was awful. A granola bar and coffee.
Business response:
Your review for our hotel was recently brought to my attention. Please accept our apologies that we were unable to honor your room request. We try hard to fulfill the request of each of our guests whenever possible. To uphold our company’s high standards, I will be reviewing our reservation and check-in procedures with our front desk staff. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Beautiful grounds, filthy bathroom Very smoky lobby, carpet in halls very worn, bathroom needed a thorough cleaning, including baseboards, floor, back splash and top of tub unit. Kitchen area smelled like stale cooking oil. Stairs to 3rd floor from lobby were spiral staircase and tough with luggage.
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.