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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, General Manager
Don't Stay Here We've stayed here twice and the room is absolutely filthy. The room was covered in dust, the air conditioner remote was cream colored with a brown layer of filth. All of the kitchen shelves and drawers have crumbs and dirt on them and the floor is never mopped. I know this because we have stayed twice. I cleaned a lot but I didn't take a mop with me so the floor stayed nasty. Yes, the rooms are reasonably priced but there the cheapest motels should at least moderately clean. The staff at the front desk is fri... read more
Business response:
Please accept my apology for not living up to your expectations during your visit. We're sorry we let you down with regard to the cleanliness of your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We hope to have the opportunity to make your next stay with us outstanding in every re... read more
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for choosing to stay at our hotel. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Would not stay again The room smelled of mold and was VERY old. Uncomfortable bed and very dated throughout
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we did not meet your expectations. In response to your feedback, I am insuring to check rooms thoroughly for any issues prior to arrivals. With all of our renovations we do not want to have any odors or appear dated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
There is a reason it's affordable. They are remodeling and the parking lot was mostly roped off and I missed the turn and had to go around the block. We had no coffee pot in our room, the AC was loud and kept waking me and my husband up. Breakfast was disappointing. The bed was ok but not all that great. It was clean and did have a kitchenette and they allow dogs for a fee Which is a plus for us.
Business response:
Your review recently caught my attention. I sincerely apologize that your stay was not pleasant. The list of issues you mentioned have been noted and will be addressed by our staff promptly. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I have never done this before... But steer clear! I had issues with where I was supposed to stay so I booked this last minute in late night arrival in Kexington. With the price being higher and most extended stays being classic and comfortable I thought this would be the same. It wasn't. It was wayyyy overpriced... There were concrete steps you have to navigate to get up to the lobby which was locked and you had to call in the phone. Then go up more stairs to then go down a steep old spiral staircase to get to the first floo... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.