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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poorly run hotel. We won't be returning. You would expect a hotel advertised as extended stay to have the basics, like cups or a coffee maker. But no. Ice bucket? Nope. Glass for the bathroom? Nope. Blowdryer? Nope. Someone manning the front desk who could get us a glass? It took us 15 min to get a clerk who would give a paper cup. She said, "oh, we just got in the bathroom cups yesterday." So where are they? Everything in the room was cheap and shoddily made. The included breakfast had only unhealthy alternatives, sweetened... read more
Business response:
Valerie, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Marjorie, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
SO GROSS!!! DO NOT WASTE YOUR MONEY HERE!!! The non-smoking room had an old musty smoke smell. The bathroom floors were disgusting. The bedding had hair and pubes all intertwined in it. There were giant stains on the carpet. The cloth chairs had nasty looking white stains all over the seats. The windows were barely locked and looked like they could be broken into very easily. We felt very uncomfortable to even sit on the leather couch. We found a different hotel online in 5 minutes and got a refund and left. The lady who gav... read more
Business response:
Kerstie, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
Brenda, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Not coming back Despite the friendliness of the staff, this was bare minimum everything. I had one cup, bowl, and plate plus no coffee maker. In the wee hours of the morning, there was domestic violence incident across the hall that went on for about an hour. I debated calling the police. Speaking of police, there were sirens going in the street to excess all night. I won’t be returning to this hotel. I’m sorry I came in the first place.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. We want all our guest to have a comfortable and stress-free stay, so please accept our apologies that we did not live up to your expectations and for the problems you encountered. We are taking appropriate steps to ensure our future guests gets a much better experience. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Clear room, but musty Room on the first floor had a strong musty odor. Woke in the morning with a headache and trouble breathing.
Business response:
Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Not the best experience No maid service and that was not indicated on check in. Air conditioner sounded like a tractor. Bathroom could have been cleaner.
Business response:
Thanks for being our guest. Being an extended stay property, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer it to you at a minimal fee on request. We are sorry we failed to inform this at the time of check-in. We also apologize for the noise and cleanliness issues you had. We will share your concerns with our maintenance and housekeeping teams to ensure no future guest experience the same. We hope we have a future opportunity to restore your confidence in us. Since... read more
Arrived after dark-no lit signage by entrance or building. Awkward 6-8 steps up to lobby. “Breakfast included” consisted of coffee, muffins, instant oatmeal or grits, granola bars.Lobby, hallways, and room had musty smell. Mattress felt cheap and broken down. Flat pillows. Air conditioner very loud. Remote sticky.
Business response:
Steph, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Your feedback will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Better luck next time The toilet wouldn’t flush (fixed then broke again), no coffeemaker, they didn’t make up my room, and the floors creaked so bad above me that I could sleep. Ruined a nice clean, updated, well priced hotel experience close to campus.
Business response:
Megan, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider and give us an opportunity to serve you in the near future... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.