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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lice infested rooms We caught lice
Business response:
Denise, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Carley, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Poorly run hotel. We won't be returning. You would expect a hotel advertised as extended stay to have the basics, like cups or a coffee maker. But no. Ice bucket? Nope. Glass for the bathroom? Nope. Blowdryer? Nope. Someone manning the front desk who could get us a glass? It took us 15 min to get a clerk who would give a paper cup. She said, "oh, we just got in the bathroom cups yesterday." So where are they? Everything in the room was cheap and shoddily made. The included breakfast had only unhealthy alternatives, sweetened... read more
Business response:
Valerie, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Marjorie, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
SO GROSS!!! DO NOT WASTE YOUR MONEY HERE!!! The non-smoking room had an old musty smoke smell. The bathroom floors were disgusting. The bedding had hair and pubes all intertwined in it. There were giant stains on the carpet. The cloth chairs had nasty looking white stains all over the seats. The windows were barely locked and looked like they could be broken into very easily. We felt very uncomfortable to even sit on the leather couch. We found a different hotel online in 5 minutes and got a refund and left. The lady who gav... read more
Business response:
Kerstie, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
Brenda, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Not coming back Despite the friendliness of the staff, this was bare minimum everything. I had one cup, bowl, and plate plus no coffee maker. In the wee hours of the morning, there was domestic violence incident across the hall that went on for about an hour. I debated calling the police. Speaking of police, there were sirens going in the street to excess all night. I won’t be returning to this hotel. I’m sorry I came in the first place.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. We want all our guest to have a comfortable and stress-free stay, so please accept our apologies that we did not live up to your expectations and for the problems you encountered. We are taking appropriate steps to ensure our future guests gets a much better experience. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Clear room, but musty Room on the first floor had a strong musty odor. Woke in the morning with a headache and trouble breathing.
Business response:
Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.