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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best experience No maid service and that was not indicated on check in. Air conditioner sounded like a tractor. Bathroom could have been cleaner.
Business response:
Thanks for being our guest. Being an extended stay property, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer it to you at a minimal fee on request. We are sorry we failed to inform this at the time of check-in. We also apologize for the noise and cleanliness issues you had. We will share your concerns with our maintenance and housekeeping teams to ensure no future guest experience the same. We hope we have a future opportunity to restore your confidence in us. Since... read more
Arrived after dark-no lit signage by entrance or building. Awkward 6-8 steps up to lobby. “Breakfast included” consisted of coffee, muffins, instant oatmeal or grits, granola bars.Lobby, hallways, and room had musty smell. Mattress felt cheap and broken down. Flat pillows. Air conditioner very loud. Remote sticky.
Business response:
Steph, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Your feedback will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Better luck next time The toilet wouldn’t flush (fixed then broke again), no coffeemaker, they didn’t make up my room, and the floors creaked so bad above me that I could sleep. Ruined a nice clean, updated, well priced hotel experience close to campus.
Business response:
Megan, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider and give us an opportunity to serve you in the near future... read more
Business response:
Nicole, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Thoroughly disappointed No dishes, no hangers, coffee bar was empty at 9:00 am. Guests were smoking in no smoking rooms, smelled awful. Very disappointed!!!
Business response:
Charles, we apologize for the inconvenience you encountered with our breakfast service and due to the smoke smell. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Terrible stay I had problem after problem after problem. Loud TV 5:30 in the morning in the room next to me the next night people coming in and out of the back door all night. Suspicious looking characters hanging out in the back parking lot.Wrestling match broke out 1:30 in the morning above me another night had to move rooms in the middle of the night. Got moved into another room only to find out the hotel laundry was right underneath me woke up the whole bed vibrating. There were no dishes , pots,or pans available to me u... read more
Business response:
Christopher, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and regret the inconvenience caused. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We are terribly sorry you had were uncomfortable here and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Good service & clean but won’t stay again AC/ Heater was VERY loud - continuously cycling for 2 min on and 1 min off. People in room above us were LOUD (late into night/early morning) both nights we stayed. Our room was at end of hall next to Bldg exit/entrance and people were not considerate (to people in those end rooms) as they used that doorway late at night/early morning.
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Bad stay The extended stay was dirty the tub filthy behind the door was months of piled up dirt thenservice awful I stood at front desk 30 mins waiting to check in and then while checking in was agnored whienthey talked about their sickness to someone else there was no coffee or breakfast at 9am said they broke it down at 930am ok so it's 9am this was awful experience
Business response:
Angela, we apologize for the cleanliness issues you encountered in your room and regret the inconvenience this caused. We have followed up with our housekeeping staff to investigate where we missed a step and will take corrective action to ensure such problems are not repeated. Thank you for taking the time to share your comments, and we hope to have another chance to host your lodging needs the way you should have during this stay. Sincerely, Hotel Management
Disappointing The hotel seems to be in a nice location but overall very disappointing. I hate to say it because the staff was very sweet. It was very noisy. There were doors opening and closing all night long and people in the hallway talking. My husband said with it being an extended stay maybe these were people staying there long term but that still doesn't explain people being in and out of their rooms all hours of the night. The night we arrived there were some guys standing at the end of the building that my husband tho... read more
Business response:
I apologize that we failed to provide you an exceptional stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you and your husband will consider giving us a chance in the future so we can provide you both with the stay you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.