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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nicole, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Thoroughly disappointed No dishes, no hangers, coffee bar was empty at 9:00 am. Guests were smoking in no smoking rooms, smelled awful. Very disappointed!!!
Business response:
Charles, we apologize for the inconvenience you encountered with our breakfast service and due to the smoke smell. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Terrible stay I had problem after problem after problem. Loud TV 5:30 in the morning in the room next to me the next night people coming in and out of the back door all night. Suspicious looking characters hanging out in the back parking lot.Wrestling match broke out 1:30 in the morning above me another night had to move rooms in the middle of the night. Got moved into another room only to find out the hotel laundry was right underneath me woke up the whole bed vibrating. There were no dishes , pots,or pans available to me u... read more
Business response:
Christopher, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and regret the inconvenience caused. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We are terribly sorry you had were uncomfortable here and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Good service & clean but won’t stay again AC/ Heater was VERY loud - continuously cycling for 2 min on and 1 min off. People in room above us were LOUD (late into night/early morning) both nights we stayed. Our room was at end of hall next to Bldg exit/entrance and people were not considerate (to people in those end rooms) as they used that doorway late at night/early morning.
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Bad stay The extended stay was dirty the tub filthy behind the door was months of piled up dirt thenservice awful I stood at front desk 30 mins waiting to check in and then while checking in was agnored whienthey talked about their sickness to someone else there was no coffee or breakfast at 9am said they broke it down at 930am ok so it's 9am this was awful experience
Business response:
Angela, we apologize for the cleanliness issues you encountered in your room and regret the inconvenience this caused. We have followed up with our housekeeping staff to investigate where we missed a step and will take corrective action to ensure such problems are not repeated. Thank you for taking the time to share your comments, and we hope to have another chance to host your lodging needs the way you should have during this stay. Sincerely, Hotel Management
Disappointing The hotel seems to be in a nice location but overall very disappointing. I hate to say it because the staff was very sweet. It was very noisy. There were doors opening and closing all night long and people in the hallway talking. My husband said with it being an extended stay maybe these were people staying there long term but that still doesn't explain people being in and out of their rooms all hours of the night. The night we arrived there were some guys standing at the end of the building that my husband tho... read more
Business response:
I apologize that we failed to provide you an exceptional stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you and your husband will consider giving us a chance in the future so we can provide you both with the stay you should always expect from us. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, General Manager
Don't Stay Here We've stayed here twice and the room is absolutely filthy. The room was covered in dust, the air conditioner remote was cream colored with a brown layer of filth. All of the kitchen shelves and drawers have crumbs and dirt on them and the floor is never mopped. I know this because we have stayed twice. I cleaned a lot but I didn't take a mop with me so the floor stayed nasty. Yes, the rooms are reasonably priced but there the cheapest motels should at least moderately clean. The staff at the front desk is fri... read more
Business response:
Please accept my apology for not living up to your expectations during your visit. We're sorry we let you down with regard to the cleanliness of your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We hope to have the opportunity to make your next stay with us outstanding in every re... read more
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.