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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was fine and comfortable
Business response:
Dear Timothy, Thank you for choosing Extended Stay America. We're delighted to hear that your stay was comfortable. Your satisfaction is our priority, and we appreciate your positive feedback. We welcome your insights if you'd like to share anything specific for further improvement. We look forward to welcoming you back for another exemplary experience.Sincerely,Hotel Management
Convenient,clean and quiet. Drink machine wasnt working and there is no ice machine. Called the desk and said there were ice cubes in the trays in the fridge but ours was upside down in fridge
Business response:
Dear Linda, Thank you for your generous review of our hotel, Extended Stay America. It is good to know you had a nice time here. However, we are sorry for the inconvenience caused and will work on improving it and informing the guest on their arrival. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
Ok for a night The mattress in the room was worn out and needs to be replaced. The rooms are needing an uplift. The staff was friendly and helpful especially when it came to the area.
Business response:
Dear KRISTIN, We appreciate your valuable feedback. While we regret any inconvenience regarding the mattress and room condition, we're pleased to hear you found our staff friendly and helpful in providing local insights. Your observations are important, and we'll use them to enhance our guest experience. We hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
The floors were super dirty and sticky that i had to go ask for a broom and mop so i could clean it myself. They gladly let me use it out of the maintenance closet. There wasn't even soap to clean the floor with. There is dust build up on the top side of the electrical outlets. Under the bed probably hasn't ever been cleaned. The first 2 nights the Marijuana smell was so bad in our room we had to have the window open.
Business response:
Dear Alicia, Thank you so much for your feedback. I regret not meeting your expectation during your expectations during your recent stay. Do know that we strive to serve our guests with a memorable experience, and in the process, we have taken your remarks about cleanliness seriously. This was thoroughly discussed with the team for corrective measures. While our guest rooms are designated as smoke-free, we do occasionally face violations of this policy. We take such incidents seriously and thank you for bringing this to our ... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.