Extended Stay America - Lexington - Tates Creek

Business response:

Dear Pulla, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Mia,Thank you for staying with us and providing your feedback. We love knowing how much you enjoyed your clean and spacious suite! Our team works diligently to ensure our property stays fresh and clean for our guests, so they will be happy to hear your comments.Thanks again for posting your review, and we look forward to having you back at Extended Stay America on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Melissa,Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve, as well as what you enjoyed about your time with us.It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again.Sincerely,Hotel Management 

Business response:

Dear Xavier,We are delighted you chose to stay with us at Extended Stay America. We appreciate each of your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile!Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Jocelyn ,Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests.We hope you will stay with us again the next time you visit Lexington.Sincerely,Hotel Management 

Business response:

Dear Ray,We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is always available to help with concerns like these, and we are truly sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better exper... read more