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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was hard to find being my first trip
Business response:
Paul, Thank you for staying with us and for your gracious rating. However, we regret not meeting all your expectations. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit.Sincerely, Hotel Management
Office staff was very friendly and room was clean. Our room smelled like old cigarette smoke and basically the entire building, supposed to be non smoking in every room.
Business response:
Amy, Thank you for your honest evaluation. While we appreciate your rating and letting us know you liked our friendly associates and the cleanliness of your suite, we are sorry for the smokey experience you had. Your feedback is noted and will be helpful in enforcing our no-smoking policy effectively. We hope you will allow us the opportunity to exceed your expectations the next time you are here. Sincerely, Hotel Management
The price says it all There were no amenities (no elevator, no ice maker, no pool, no fitness center, no business center) and the breakfast was coffee and pre-packaged items. But, the price was great, and the front desk people very friendly.
Clean room, friendly staff. No elevator. I have hip problems.
Business response:
Patti, thank you for choosing Extended Stay America. We are glad your visit with us was enjoyable and that you loved your well-kept suite and the service from our staff. They strive to go above and beyond to welcome and assist all of our guests. However, we regret the concern you had regarding no elevator at our property. We are sorry for the difficulties and inconvenience you faced and are grateful for your patience. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Nice room.
The staff was great super friendly but the hotel needs an upgrade asap. Everything is old. The carpet in the room super nasty, it had red stains all over and the smell in the room was pretty bad. Weed smell everywhere. The stairs going to the parking lot very dirty.
Business response:
Monica, thank you for sharing your experience at our hotel. We are glad you were pleased with most aspects of your stay and that you enjoyed the service our associates delivered. However, we apologize for the concerns that kept your stay from being perfect and the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope ... read more
It was ok, nothing special
Business response:
Dick, thank you for your recent stay with us, and we appreciate you taking the time to share your feedback. Our goal is to provide an excellent experience for every guest, we always want to know if we have room for improvement as we would love to ensure 100% guest satisfaction. We appreciate your business and hope to see you on your next visit to our area for a seamless visit. Sincerely, Hotel Management
Friendly helpful staff
Business response:
Mary, thank you for your review of Extended Stay America. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 4.2 star rating with 823 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.