This profile has been claimed by the business owner or representative.
Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were late to get check in concert but stuff were so nice. Room was clean and was quiet to get good night rest
Business response:
Dear Ayumi, Thank you for choosing Extended Stay America! We are thrilled you had a pleasant experience with our friendly staff and enjoyed a clean, quiet room for a good night's rest. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel management
April was outstanding thank you for helping my family
It was fine and comfortable
Business response:
Dear Timothy, Thank you for choosing Extended Stay America. We're delighted to hear that your stay was comfortable. Your satisfaction is our priority, and we appreciate your positive feedback. We welcome your insights if you'd like to share anything specific for further improvement. We look forward to welcoming you back for another exemplary experience.Sincerely,Hotel Management
Convenient,clean and quiet. Drink machine wasnt working and there is no ice machine. Called the desk and said there were ice cubes in the trays in the fridge but ours was upside down in fridge
Business response:
Dear Linda, Thank you for your generous review of our hotel, Extended Stay America. It is good to know you had a nice time here. However, we are sorry for the inconvenience caused and will work on improving it and informing the guest on their arrival. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
The floors were super dirty and sticky that i had to go ask for a broom and mop so i could clean it myself. They gladly let me use it out of the maintenance closet. There wasn't even soap to clean the floor with. There is dust build up on the top side of the electrical outlets. Under the bed probably hasn't ever been cleaned. The first 2 nights the Marijuana smell was so bad in our room we had to have the window open.
Business response:
Dear Alicia, Thank you so much for your feedback. I regret not meeting your expectation during your expectations during your recent stay. Do know that we strive to serve our guests with a memorable experience, and in the process, we have taken your remarks about cleanliness seriously. This was thoroughly discussed with the team for corrective measures. While our guest rooms are designated as smoke-free, we do occasionally face violations of this policy. We take such incidents seriously and thank you for bringing this to our ... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,389 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.