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Extended Stay America - Livermore - Airway Blvd.
- Hotels
- Livermore, CA
About this business
Location details
2380 Nissen Dr., Livermore, CA, 94550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like that it’s located away for the freeway noise and very accessible also close to restaurants. I don’t like that it’s an extended stay without all the amenities for the small kitchen. They don’t supply anything including silverware. Apparently you have to check them out at front desk which is not convenient. The out dated tv and cable connection are horrible very poor reception. By far the worst part of our stay was that sooo many guests smoke pot in the rooms and on the grounds. Constantly having to endure that smell wa... read more
Business response:
We regret your disappointment with our kitchenware policy. The kitchenware for your suite is kept at the front desk to ensure cleanliness. We are sorry for the odor issue you encountered in your room. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We also apologize for the noise you experienced in your room. When made a... read more
December Business Trip The room was clean and the staff polite, but that is about all I can say positively about this experience. The TV is old and outdated, picture wasn't very clear. The "comforter" on the bed was barely thicker than a sheet, I had to crank up the heat so I wasn't cold. I was on the first floor and there were only curtains, no shades of any kind. So if I wanted to enjoy natural light, the curtains had to be open where everyone walking in the hotel could see right into my room. One thing I look for when I t... read more
Business response:
Catharine, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Manage... read more
Not to bad Great hotel only 2 issue the bed was super stiff like sleeping on a sheet of wood or the floor, 2 the actual hotel hallway stunk. Other than that nice clean place.
Business response:
Ryan, thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your stay with us. However, we regret you found the bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping team to deep clean the hallways to remove the smell. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
The room was comfortable and adequate for our needs. It was quiet.
Business response:
Sammy, thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodations and had a peaceful stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Livermore - Airway Blvd.
How is Extended Stay America - Livermore - Airway Blvd. rated?
Extended Stay America - Livermore - Airway Blvd. has a 4.2 star rating with 1,353 reviews.
When is Extended Stay America - Livermore - Airway Blvd. open?
Extended Stay America - Livermore - Airway Blvd. is open now. It will close tomorrow at 12:00 a.m.