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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst ever experience. Felt like low income housing development!!
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Stale smell, old carpet, thin linens, no ice maker in the entire hotel, noisy refrigerator, inconvenient power plug locations. Updated bathroom and nice towels but not a place of comfort.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
I have a disability and was booked on the s3cond floor. the elevator kept breaking down. I had to cut my trip short.
Business response:
Thank you for the feedback. We are sorry our staff was unable to accommodate your needs and regret the inconvenience caused due to the elevators. We have shared your feedback with the appropriate team so that we can better serve our future guests. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
We had a late arrival about 1:30 in the morning. We traveled from Grease and found the hotel to be very shady. I've stayed here in the past and it was okay fair but recently things have gone worse. There was no conditional or soaps that was half a bottle of shampoo open. There is also No cameras patrolling the parking lot. From 1:30 to 2:30 I took the license plate numbers of two vehicles that was slowly patrolling the parking lot looking for victims.
Business response:
Thank you for returning back to our hotel. We are sorry for the housekeeping service issue you encountered and regret your stay was not a pleasant one. We have shared your comments with the appropriate individuals so that we can improve our service and facilities moving ahead. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Tv was outdated I had one bath cloth and the room smell funny
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Looks nice from the outside looks really rough and ghetto on the inside. We were def scared 2 stay. We stayed for an hr questioning the cleanliness and the fact we may get killed, then left. We will never go back again. Worst $ ever spent.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.