This profile has been claimed by the business owner or representative.
Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run for the hills! Pubic hair on my towels! Do not stay here! The staff doesn’t clean the room, I found pubic hair in my towels! If you love to be wasteful of your money and use dirty towels then stay, if not run
Business response:
Thank you very much for staying with us. Be assured that we take the cleanliness of our rooms and hotel very seriously, so we apologize for our carelessness during your visit. Your feedback has been shared with our team, and steps are being taken to prevent similar mistakes going forward. We encourage you to give us another chance so we can show you our better side. Sincerely, Hotel Management
Nothing! Loud a/c loud guests dog on the floor not good
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
This was the absolute WORST stay i have ever had at a hotel. I requested a late check in and arrived at about 11pm. Upon check in, the front door was sticky and nasty. I got to the front desk and explained that i had been driving for hours and was exhausted. Asked for late check out and was informed that it would be an additional $25 for 1pm check out. No thanks and the site doesnt state that. I proceeded to my room and it smelled like fresh smoke and the TV was on. I got in my pjs and pulled the sheets back and WHAT.... bla... read more
Business response:
We hate losing our loyal guests and we regret the disappointing stay you had with us this time. Please know, our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate acti... read more
Like - hot bath and Dislike - everything else ..............................
Business response:
Thank you for your review. We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Paid for the room showed up and they gave it to someone else.
Business response:
Dear Guest, we are sorry to learn of the issues you experience with your reservations upon your arrival to our hotel and that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
The third floor smelled of smoke. When we entered the room there was a terrible smell of smoke to the point the window was open to get rid of he smell. The elevator door had what sounded like bad bearings. It sounded like it was in poor condition. The breakfast was energy bars and coffee.
Business response:
Thank you for being our guest and for the valued feedback. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. We value your observations, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Extremely disappointed!! I had chosen the hotel based on my past experience on another facility of ESA, with assumption of all the amenities I have seen before. Here's what I experienced: None of the following are available: Phone Alarm clock Extra pillows Ice maker Limited power outlet Notepad, pen Local guide, facilities folder explaining amenities Kitchen towels Following are only upon request (you have to walk up to the front desk, and carry yourself): Coffee machine Coffee itself Utencils, plates forks (set of two only)... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,493 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.