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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not honor paid reservation without argument
Horrible, had a reservation and when I arrived they were booked, tried to lie and said they tried to call me?
I liked the location of the hotel, the cleanliness was ok. I was told it is a smoke-free hotel but the hall reeked of smoke, cigarette and whatever else. the room was not thoroughly cleaned, there were onion particles still in the cabinets. The carpet was soiled, towels were not soft & fluffy. I informed the clerk of my concerns she brushed it off. I informed the clerk of the smoking stinch she said " well the smell may have come from a guest's clothing" NO!! there was clearly someone smoking.
Business response:
Thank you for sharing your experience with us. Please accept our sincere apologies for the odor issue and the way the situation was dealt by our front office staff. Your feedback is shared with the concerned teams to take appropriate measures and make sure we don’t disappoint our guest going forward. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Requested a wake up call but did NOT get ay wake up call. As a result I woke up AFTER the breakfast was over and missed my first meeting. Spoke to desk at check-out and requested Manager to phone but I also never got that call !
Business response:
Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management.
Business response:
Heather, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I didn’t like that the staff and management were very rude and disrespectful I will NEVER do services with them ever again
Business response:
Thank you for taking time to post your online review. It is our mission to provide our guests with the best service possible. We see that we missed the mark during your stay, and we apologize for that. We hope you will consider us again the next time your travels bring you to city. Sincerely, Hotel Management
Absolutely disgusting. All three rooms I rented were filthy and beds were not made once checked in.
Business response:
Thank you for taking time to review your visit to our hotel. We are truly sorry we failed to provide you a spotless accommodation and regret you had a disappointing experience. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
bad choose The place smell to smoke all kind...the breakfast is almost nothing, it is better definitely to go out for a decent one, I had new reservations for the coming week but I decided to canceled and move to another hotel.
Business response:
Ricardo, thank you for being our guest. We are sorry for the smoke odor you experienced and that ruined your stay. We have asked our housekeeping team to deep clean the areas to remove the smell. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Helen, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.