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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It would be worth spending extra money to stay somewhere else. The room was not clean when I checked in; there was hair on the sink and shower. The hotel itself seemed old and smelled old. Room service doesn't come every day or every other day so you have to go to the front desk to ask for anything and most of the times, there isn't anyone at the desk. Breakfast was just some bars and coffee. Would not stay here again.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The entire area raised the rates knowing large groups would be in the area, which is typical, but the value is beyond less than what you are paying it should be considered price gouging. The hotel is dirty, outdated, smells, and simple items like showers are not working. Who is checking these items when the rooms are cleaned? I have stayed in places for less with much more. The "continental" breakfast is horrific; again lacking value for what you are paying.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The property needs quite a bit of updating - carpeting, furniture, etc. The room had cleaned but smelled of chemicals.
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and regret the inconvenience it caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It smiled really bad
Business response:
Alexis, thank you for being our guest. We apologize for the odor issue you encountered during your stay. We work hard to provide a clean and comfortable environment and we are sorry if the odor compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Unsanitary , un safe with no attendant after11am Arrived at 1030pm, by the time we got to room around 11p, room was dirty Floor was sticky, counters were dirty with red wine stains, one towel available, only 2 pillows for queen bed I tried calling desk, Noons answered, no one at front desk We checked out at 5a-6a, left key in box We were so uncomfortable and disgusted that room appeared to be un clean and unsantiary
Business response:
Tommasa, thank you for your review. We apologize for the cleanliness and service issues you encountered while you were here. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We have also discussed your feedback with our associates to remind to... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,493 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.