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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My boyfriend and I stayed at this hotel over the weekend while we attended a 3 day seminar close by. Let me just tell the property smelled super bad. We had a non smoking room and it smelled like I was in a cigarette ash tray. We had to go out and buy air freshener to try to make it a little better. The included breakfast, just horrible! Just packaged muffins and granola bars. I would not stay at this hotel again for sure.
Business response:
Rafaela, thank you for choosing our hotel while you and your boyfriend were here for a seminar. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We also appreciate your feedback regarding our grab-and-go breakfast offerings and have been shared with our brand leaders to determine new choices. Please consider a future stay as we would welcom... read more
Very bed,not clean.not anymore again
Business response:
Abdullah, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Extended Stay Long Island Melville The Extended Stay Long Island falls well below my expectations. I reserved a stay with this location with the understanding that room would be held with payment made upon arrival. However, upon arriving I was informed that my room was given to another patron. According to the contract the room was to be held until midnight and if I failed to arrive prior to midnight without notice, then and only then would I be charged. I arrived at 10:30 PM and was informed that the room was given away. I ... read more
Business response:
Dear Richard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
It smelled of weed and wet laundry. The room requested was bot provided. The lobby and front desk was littered. It sucked.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Dirty, no service, poorly maintained, no kitchen stuff
Staff not on desk and won’t appear for an excessive amount of time. Dust everywhere on desk, lamps with spider web, and service is horrible. I do not feel making any reserves in the near future in this location.
Business response:
Thank you for the review of your stay. We apologize for the service and cleanliness issues you encountered. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Thank you again, and we hope you will reconsider and give us the chance to make it up to you in the future. Sincerely, Hotel Management
Staff was great. Room was not clean and rate was too high for overall experience.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered in your accommodation and that you feel we did not merit the rate you paid. We have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,493 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.