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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator sounded terrible and slow, entire floor smelled like Pot for eth entire weekend, only three pillows, no closet door but curtain
Business response:
Please accept our sincerest apologies for the issues you encountered and regret the unpleasant odor you had. We have made a note of your feedback and have shared it with the housekeeping team so that our future guests do not encounter a similar problem. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
First and last stay at Extended Stay America Guest service unsatisfactory, rooms out dated and could be a lot cleaner, no housekeeping you have to clean your own room and go down to the lobby for clean towels and toiletries...the hotel it self was not clean and had a bad odor
Business response:
Thank you for the feedback. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused due to our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. We hop... read more
Air conditioning was not working properly website says breakfast included coffee and a danish is really not breakfast room smelled musky small kitchen area very outdated 1970s and had a mixup on my check and I booked June 15 and they had me down for July 15 son had a big lacrosse tournament at the University nearby
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It would be worth spending extra money to stay somewhere else. The room was not clean when I checked in; there was hair on the sink and shower. The hotel itself seemed old and smelled old. Room service doesn't come every day or every other day so you have to go to the front desk to ask for anything and most of the times, there isn't anyone at the desk. Breakfast was just some bars and coffee. Would not stay here again.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The entire area raised the rates knowing large groups would be in the area, which is typical, but the value is beyond less than what you are paying it should be considered price gouging. The hotel is dirty, outdated, smells, and simple items like showers are not working. Who is checking these items when the rooms are cleaned? I have stayed in places for less with much more. The "continental" breakfast is horrific; again lacking value for what you are paying.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The property needs quite a bit of updating - carpeting, furniture, etc. The room had cleaned but smelled of chemicals.
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and regret the inconvenience it caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.