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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Scary bad This product was a shame. Hotel tub had massive crack, so all shower water probably leaked. Beds only had a sheet ( no blankets or covers). Sink had hole in it covered with caulk. Brutal conditions. If I were a GP of extended stay properties, I’d be embarrassed and disgusted that my company even offered such a product.
Business response:
Dear Bryan,Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our property did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services. We will address this with our team and ensure improvements are made. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent h... read more
Worst place to stay. Poor customer service ...no room service ...need to pay extra for that..no coffee machine, no extra cups, no water...nothing...depressing hotel rooms...would never stay in this brand again..
Business response:
DearJaspreet,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please allow us to check with the team to find out what went wrong. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
VERY RUNNED DOWN HOTEL VERY RUN DOWN HOTEL NO SERVICE AT FRONT DESK, THE FREE BREAKFAST IS A JOKE.
Business response:
Dear John,We sincerely apologize for the disappointing experience you had during your recent stay. It is concerning to hear about the condition of the property and the lack of service at the front desk. We also regret that the breakfast did not meet your expectations. Your feedback is invaluable and highlights areas we are actively working to improve. We are committed to enhancing our facilities and guest services to ensure a more comfortable and satisfying stay. We hope you will consider giving us another opportunity in the... read more
My wife and I booked a king room with our small dog. We were given a keycard that didn’t operate the lock. The staff tried a new key twice, but nothing worked. They then proceeded to say they had no other rooms available. After some debate, they found a room for us which was horrendous. It reeked of smoke and the place was filthy. I’d rather have slept in my car for free than spend $250 for one night at this dump.
Business response:
Dear John,Thank you for sharing your experience with us. We sincerely apologize for the challenges you encountered, from the faulty keycard to the condition of the room. This certainly does not reflect the standards we aim to provide. We understand how frustrating this must have been, especially when traveling with your pet. We take your feedback seriously and will address the cleanliness and maintenance issues you highlighted. Our goal is to ensure each guest has a comfortable stay, and we hope you will consider giving us a... read more
Very rude staff, we waited around 20 min for the front desk lady to arrive who was so rude and with bad mood .. as if we were begging from her…. Bathroom, no shampoo just a small soap and the hair dryer wasn’t there in place Breakfast, small desk with few cupcakes, coffee, energy bars and some oatmeal sachets Overall…. Very bad and sad experience Will never never never repeat it :(
Business response:
Dear IBRAHIM, Thank you for sharing your experience. We regret to hear about the issues you faced with staff service and the amenities provided. We strive to offer a welcoming environment and a well-equipped space for our guests. Your feedback about the bathroom amenities and breakfast offerings is noted, and we will address these concerns with our team to improve future experiences. We sincerely apologize for the inconvenience and appreciate your comments as they are essential for our continuous improvement.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.