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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was stale and smelly. Utensil was asked twice and still didn't deliver. The room door was left open by staff and bed wasn't made when I returned to my room later in the day. Took more than 10min to find someone and calls were not answered. They attempted to double charge me upon check out when I actually prepaid the room already. Room was noisy overnight because of heavy traffic outside. Do not stay in this hotel even if it's free.
Business response:
Thanks for choosing us. We offer our sincere apologies for the housekeeping issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The only good thing was that the hotel gave me a refund and did not charge me for 1 night stay. The hotel was not very clean. Pipe from wall to shower leaked and they just wrapped a wash cloth around it. Window right by freeway, could not sleep because of noise. Then it took a few calls to get a refund from Expedia. Did not like my experience at all. Went to a Motel 6 that was very clean and quiet.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Good for pets The exterior looks good in photos. The lobby is tight. The hallway lightings are dim and dark. The interior areas (rooms, hallways, stairways, elevator) have the unfresh smell, perhaps due to pets and insufficient fresh air in circulation. The hotel ESA website does not let you select non-pet rooms. The Expedia.com reservation page does not show this hotel allows pets in all rooms.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Sucks The service was very disorganized. They did not have enough staff on board. The front desk had to help clean rooms to catch up on things. They had rooms that were showing on The computer that were clean and turns out when they would assign those rooms they were dirty, this happen to my family members and friends that were staying there too and othe customers too because when they were complaining they overheard other customers with the same problem at the front desk. My shower in the room had mold and someone else's ha... read more
Business response:
Vanessa, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
horrible showed up after dropping our stuff off earlier in the day to be told they were overbooked
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
I won’t choose to stay any more. Bed sheet is so dirty and the facilities are so old.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Sabrina, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.