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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not customer friendly. Unable to get repairs or cleaning done on a timely basis. Stayed 4 weeks only got room cleaned once. Supposed to be weekly. Only continued to stay as was close to City of Hope hospital. Transients parking in the Hotel parking lot. Lots of police activity there and near by streets.
Business response:
Thanks for being our guest. Although you liked our convenient location, we are sorry you were unhappy with our hotel policy in regard to housekeeping service and regret the inconvenience caused. Your concerns have been discussed with the team, and we are reviewing our procedures so this does not happen again. We appreciate your comments and hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely, Hotel Management
You need to fire the nigh time rep I was double booked by Expedia and was turned down by a very rude african american guy at the front desk. He refused to give me his name, and was very rude to me in front of another customer. We were both waiting while he talked on the phone, and did not offer an apology, or another accommodation. Amazing that you have a person like this in the hospitality business. I did leave and found another room down the street at the Marriott where I was greeted with empathy and a smile.
Business response:
Anthony, thank you for evaluating your stay. We are sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not like other Extended Stay hotels Normally we like staying at Extended Stay hotels everywhere we go, for their cozy rooms and very comfortable beds. This particular hotel has disappointed us. Beds were uncomfortable, again, not like other hotels from the chain. Room was not comfortable at all. We should have booked Extended Stay Monrovia, which is literally one block away. We had stayed there before and were very pleased.
Business response:
Nadia, thank you for taking the time to review our hotel. We're sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a better experience. Sincerely,... read more
Old hotel The location was perfect and it was kind of comfortable. But, the rooms are kinda old and not kept up so well. They also were replacing toilets on my floor while I was there which meant that I couldn't work from my room like I planned. Breakfast is grab and go crap. Why can't they at least do a continental ? Will never stay here again and with all the surrounding choices in the area it's not a problem.
Business response:
David, we apologize for the issues you experienced with your room and regret that were not happy with our complimentary grab-and-go breakfast offerings. Your comments have been shared with the concerned team in an effort to ensure a better experience going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
We have to be moved to another room. The toilet bowl is full of yucky tissue
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
So so It doesn't words over $400 a week if you need something to change like a light bulb glow they would rather change your room then get your new light bulb after you clean it the room for your liking
Business response:
Antoinette, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Was overbooked no room to stay. So I didn’t stay at the hotel. Was forced to go elsewhere.
Business response:
Thanks for sharing your experience with us. Please accept our sincere apologies for the inconvenience you encountered with regard to your room reservation and the way the situation was dealt by our front office staff. Your feedback is shared with the concerned teams to take appropriate measures and make sure we don’t disappoint our guest going forward. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Frightening! This place was so frightening I could not actually stay the night. Smelly, run down, tiny room. There were sketchy other guests milling about that made it even worse. I stayed in the room long enough to book another hotel a few blocks away in Monrovia, then just left the keys in the room and got the heck out of there!
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while being here and to let you down with your expectations for a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals in an effort to deliver better guest experience moving forward. Our team is well trained to handle any situation and maintains a good environment. We also work very closely with the local Police Department to keep all of our guests secure. Please give us a chance to improv... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.