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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed. We had two rooms for three nights. Issues: -Some of the lights in both rooms didn't function -One shower had very little pressure and had a severe drip -Other showerhead was so low we had to shower on our knees -One toilet flushed poorly -One bathroom door was broke (wouldn't latch) -One sink drained slow -Breakfast was listed as oatmeal, muffins, granola and coffee. There was no oatmeal at all for any days. One morning there was no coffee. Another day there was no muffins.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Very Bad memory！ When we arrived the hotel. That feeling is very uncomfortable, very old and dark. And the hotel have not a few complex personnel. Otherwise I need to talk about the room.Very dirty and the quilt also have bloodstain and other dirty trace.
Business response:
Thank you for your feedback. We apologize for the cleanliness issue you experienced while here and that your room was not properly serviced during your arrival. We have taken a note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. On behalf of our team, please visit us again and let us make it up to you. Sincerely, Hotel Management
Bathroom sink had not been cleaned in a long time. Sink hole was disgusting. No coffee pot, no cups or glasses. I won’t be staying here again
Business response:
Tandy, thank you for your feedback. We apologize for the cleanliness issue you experienced which led to a disappointing stay. As we are an extended stay property, we offer a complimentary linen exchange service at the front desk and the housekeeping services are always available upon request for a minimal fee. Also to ensure cleanliness for every guest, we keep the kitchenware at our front desk. We regret the inconvenience caused and hope you will give us the chance to make it up to you on your future visit. Sincerely, Hote... read more
We were placed in the disabled room and were not. The utilities need to be renovated.
Business response:
We hope you will accept our apologies for not providing the exceptional service you should have received. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
One window was missing a sash entrely which made for a much greater noise level as our room backed up right to the freeway. Felt a bit shabby.
Business response:
We are sorry for the noise issues you experienced during your stay. Our front desk is available to resolve such issues, so we regret we were not aware of the problem, as we would have been happy to try and resolve it or move you to another suite. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Definitely not a three star property Think there are two. The 401 one needs renovation desperately. Room smells. Did not use the shower. It looks very dirty. Sinks clogged. Breakfast just oatmeal and coffee.
Business response:
Yvonne, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Disapointing I brought my dog and they put me on the 3rd floor. I think it you are staying with an animal they shoudl put you on the ground floor to have better access to the outside so your animal can go to the bathroom. Also the carpets are stained from previous animals. Kind of gross. The homeless population is alot. They all live in the wash behind hotel and sit around the benches outside. I felt bad until one was right outside my room it really scared me. I also had to ask multiple times for simple forks and plates - I ... read more
Business response:
Nic, thank you for the feedback. We regret the inconvenience caused and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We would like to inform you that, to ensure cleanliness of our kitchenware it is available at the front desk and are provided upon request. Thanks for being our guest, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management
Not a Great Stay This location is obviously short staff. The phone at front desk is constantly ringing and no one ever answers the phone. Upon check in there were no towels, toiletries, or complimentary beverages (tea/coffee) in the room. We waited over 2 hours to receive towels but we had to go downstairs to retrieve it ourselves. All items upon request had to be retrieved at the front desk.
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
I wouldn't recommend Bad neighborhood. Smelled of smoke in non-smoking rooms. There was no breakfast food. Early morning fire on property, but we heard no smoke alarms go off
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.