Extended Stay America - Los Angeles - Arcadia

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. ​ Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Ellen, thank you for reviewing your stay. We’re sorry you did not feel completely secure while you were here. We take the safety of all of our guests very seriously. Please know, we work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Also, we will ensure information regarding the facilities on all the websites is accurately stated. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. Please accept our sincere apologies for the cleanliness and maintenance issues you experienced during your stay. We assure you that we will share your feedback with the concerned department, and we will be more diligent with our efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sin... read more

Business response:

Thanks for staying with us. We are glad to read you had an overall pleasant visit and liked the service provided by Glendale. We will share your compliments. However, we are sorry for the issue you had with your room and that we were unable to resolve the issue to your satisfaction. Your review will be taken as a tool to ensure that all procedures within our maintenance departments are being followed. We hope we have the chance to make a better impression on a future visit. Sincerely, Hotel Management 

Business response:

Kara, thank you for being our guest. Although you were happy with our courteous associates, we are sorry for the issue you experienced in your room. Your feedback has been shared with the housekeeping & maintenance team so that we can enhance our future guest's experience. Thanks again, and we hope to host you back soon so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Maha, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management