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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is right next to 210 freeway. I had a room on the north side, very noisy with traffic ALL night long. You will not get any rest. Maybe the rooms on the south side are better, I don't know? Elevator walls very dirty, lots of dings, scratches and stains everywhere in reception and hallways areas. I would say you get what you pay for, but It was still over $100 and night stay. The desk staff girl was great! I believe her name was Theresa. She accommodated me with me check out with no problem. Thank you.
Business response:
Thank you for sharing your comments. We are sorry for the issues you encountered and regret your stay was not a pleasant one. Rest assured, your feedback has been shared with our housekeeping team to be more diligent in their work so that no future guests cleanliness issue. On a positive note, we are pleased to know you liked our front desk associate. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
WOW! When I first arrived, I was given a room key gor a room on the 3rd floor, and the room key would not open thr door. I took myself and my luggage back ti the front counter. I was then provided another key to the same room. When I used the second key to open the door, there was a male indide. He looked angry and I felt embarassed and unsafe. Back the lobbyagain, I was given the correct key to another room. This room was old in furnishings and the counter was damage. Breakast was not continental. It was cofee, tea, muffins... read more
Business response:
Lisa, thank you for staying with us and for taking the time to share your comments. We strive to consistently deliver exceptional service, so we are sorry you had a disappointing experience with us. We have shared your feedback with the team and steps have already been taken to prevent these mistakes from being repeated in the future. We value your feedback as it will help us improve our service and facilities moving forward. We truly hope you will give us another chance to prove that we are committed to providing outstandin... read more
Unhappy Customer I reserved a queen bed, and the front desk worker told me that he's going to me two twins, because the queens were booked out. However, after some persuading, the desk worker was able to find a queen bed. Once I arrived to the room, the toilet was dirty. There are urine stains on the rim and pubic hair around the rim as well. The molding around the bed was falling off the wall. The maintenance personal applied sealer around the bath tub faucet and carelessly over smeared it on the wall. This made the wall lo... read more
Business response:
Sam, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
1 star.....be aware. Very Dirty. I had to switch rooms 3 times because the rooms they gave me smelled like cigarettes and mildew.....and the rooms hadn't been cleaned since the previous occupant was there. This place was really bad....
Business response:
Jeff, thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and ... read more
GUEST 1. We were check in late, around 9pm, front desk is nice, but the room give us was not clean it yet. seen like someone just ck out, it was not a good thing for guest to look at. the other room door key is not working, have to ask front desk to open it. may be they have good business. I was so tire to say anything.
Business response:
George, please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Start to finish my experience (the entire 3 hrs it lasted) was a mess. I checked in at 1215am after a tremendously long drive. I was exhausted and hit the bed soon I walked through the door what followed was a nigh
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Staff was helpful and nice however property had an odor, our room bathroom sink was clogged and had a sewer odor. Roof had a leak and Got bites from pest.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.