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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Marijuana dirty bad management. Dangerous atmoshpere Marijuana smell everywhere Booked room paid but find out I had no room My room not clean can’t get fresh towels. Food all in hallways and dirty. Counters dirty. Staff does not know what is going on from one shift to the other. Charged my card to find I have no room. Need more professional staff.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Extended Stay America in Acadia No hangers in closet. No WIFi. Poor WIFI if any, I might as well not use it! Dripping hot water in bathtub after turning off knob. Heavy smell of curry
Business response:
Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Disaster - chaos! There was no reservation when we got there after 24 hours travelling!!
Business response:
Thank you for staying with us. We are sorry for the reservation issue you had while here and t regret the inconvenience it caused. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management
Unsafe, Should Be Avoided I left a day early because I felt so unsafe. I've stayed multiple times at a hotel nearby, so I know the neighborhood, but this property had several issues. The rooms have kitchens; however, theft is such a problem that nothing is provided. You have to request items be delivered to your room. The windows in my room could be opened from the outside, and the window locks were broken (I was on the first floor). At 4am on someone tried to open my door, and was so violent that they actually broke the doo... read more
Business response:
Kelly, thanks for staying at our hotel. Although you liked our convenient location, we are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Don't go here Stayed 6 nights, room service didn't come once. Had to keep getting new towels/shampoo. Breakfast is muffins, granola bars or oatmeal, not fun for vacation. Coffee is always empty. Room key locked us out 3 times. Saw a basketball hoop and got excited, but of course they had no ball. (Who brings a bball on vaca...) tv channels are meh. So wish I would have stayed somewhere else, really disappointed in this stay. Housekeeping finally just knocked on the door a half hour before we check out. Great timing..
Business response:
Jenna, thank you for taking the time to review our hotel. We're sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you and your family with a much better ex... read more
Not customer friendly. Unable to get repairs or cleaning done on a timely basis. Stayed 4 weeks only got room cleaned once. Supposed to be weekly. Only continued to stay as was close to City of Hope hospital. Transients parking in the Hotel parking lot. Lots of police activity there and near by streets.
Business response:
Thanks for being our guest. Although you liked our convenient location, we are sorry you were unhappy with our hotel policy in regard to housekeeping service and regret the inconvenience caused. Your concerns have been discussed with the team, and we are reviewing our procedures so this does not happen again. We appreciate your comments and hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely, Hotel Management
You need to fire the nigh time rep I was double booked by Expedia and was turned down by a very rude african american guy at the front desk. He refused to give me his name, and was very rude to me in front of another customer. We were both waiting while he talked on the phone, and did not offer an apology, or another accommodation. Amazing that you have a person like this in the hospitality business. I did leave and found another room down the street at the Marriott where I was greeted with empathy and a smile.
Business response:
Anthony, thank you for evaluating your stay. We are sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not like other Extended Stay hotels Normally we like staying at Extended Stay hotels everywhere we go, for their cozy rooms and very comfortable beds. This particular hotel has disappointed us. Beds were uncomfortable, again, not like other hotels from the chain. Room was not comfortable at all. We should have booked Extended Stay Monrovia, which is literally one block away. We had stayed there before and were very pleased.
Business response:
Nadia, thank you for taking the time to review our hotel. We're sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a better experience. Sincerely,... read more
Old hotel The location was perfect and it was kind of comfortable. But, the rooms are kinda old and not kept up so well. They also were replacing toilets on my floor while I was there which meant that I couldn't work from my room like I planned. Breakfast is grab and go crap. Why can't they at least do a continental ? Will never stay here again and with all the surrounding choices in the area it's not a problem.
Business response:
David, we apologize for the issues you experienced with your room and regret that were not happy with our complimentary grab-and-go breakfast offerings. Your comments have been shared with the concerned team in an effort to ensure a better experience going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.