Extended Stay America - Los Angeles - Arcadia

Business response:

Thank you for your feedback. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sin... read more

Business response:

Thanks for staying with us. We are glad to read you had an overall pleasant visit and liked the service provided by Glendale. We will share your compliments. However, we are sorry for the issue you had with your room and that we were unable to resolve the issue to your satisfaction. Your review will be taken as a tool to ensure that all procedures within our maintenance departments are being followed. We hope we have the chance to make a better impression on a future visit. Sincerely, Hotel Management 

Business response:

Kara, thank you for being our guest. Although you were happy with our courteous associates, we are sorry for the issue you experienced in your room. Your feedback has been shared with the housekeeping & maintenance team so that we can enhance our future guest's experience. Thanks again, and we hope to host you back soon so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Maha, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Your feedback will be shared with the Housekeeping team to be more diligent going forward. With regards to the noise, we wish we had an opportunity to address the issues, and we would have tried our best to make your stay comfortable. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more