This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely not a three star property Think there are two. The 401 one needs renovation desperately. Room smells. Did not use the shower. It looks very dirty. Sinks clogged. Breakfast just oatmeal and coffee.
Business response:
Yvonne, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Disapointing I brought my dog and they put me on the 3rd floor. I think it you are staying with an animal they shoudl put you on the ground floor to have better access to the outside so your animal can go to the bathroom. Also the carpets are stained from previous animals. Kind of gross. The homeless population is alot. They all live in the wash behind hotel and sit around the benches outside. I felt bad until one was right outside my room it really scared me. I also had to ask multiple times for simple forks and plates - I ... read more
Business response:
Nic, thank you for the feedback. We regret the inconvenience caused and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We would like to inform you that, to ensure cleanliness of our kitchenware it is available at the front desk and are provided upon request. Thanks for being our guest, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management
Not a Great Stay This location is obviously short staff. The phone at front desk is constantly ringing and no one ever answers the phone. Upon check in there were no towels, toiletries, or complimentary beverages (tea/coffee) in the room. We waited over 2 hours to receive towels but we had to go downstairs to retrieve it ourselves. All items upon request had to be retrieved at the front desk.
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
I wouldn't recommend Bad neighborhood. Smelled of smoke in non-smoking rooms. There was no breakfast food. Early morning fire on property, but we heard no smoke alarms go off
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Marijuana dirty bad management. Dangerous atmoshpere Marijuana smell everywhere Booked room paid but find out I had no room My room not clean can’t get fresh towels. Food all in hallways and dirty. Counters dirty. Staff does not know what is going on from one shift to the other. Charged my card to find I have no room. Need more professional staff.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Extended Stay America in Acadia No hangers in closet. No WIFi. Poor WIFI if any, I might as well not use it! Dripping hot water in bathtub after turning off knob. Heavy smell of curry
Business response:
Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Disaster - chaos! There was no reservation when we got there after 24 hours travelling!!
Business response:
Thank you for staying with us. We are sorry for the reservation issue you had while here and t regret the inconvenience it caused. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management
Unsafe, Should Be Avoided I left a day early because I felt so unsafe. I've stayed multiple times at a hotel nearby, so I know the neighborhood, but this property had several issues. The rooms have kitchens; however, theft is such a problem that nothing is provided. You have to request items be delivered to your room. The windows in my room could be opened from the outside, and the window locks were broken (I was on the first floor). At 4am on someone tried to open my door, and was so violent that they actually broke the doo... read more
Business response:
Kelly, thanks for staying at our hotel. Although you liked our convenient location, we are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Don't go here Stayed 6 nights, room service didn't come once. Had to keep getting new towels/shampoo. Breakfast is muffins, granola bars or oatmeal, not fun for vacation. Coffee is always empty. Room key locked us out 3 times. Saw a basketball hoop and got excited, but of course they had no ball. (Who brings a bball on vaca...) tv channels are meh. So wish I would have stayed somewhere else, really disappointed in this stay. Housekeeping finally just knocked on the door a half hour before we check out. Great timing..
Business response:
Jenna, thank you for taking the time to review our hotel. We're sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you and your family with a much better ex... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.