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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
It's a dump DO Not Stay HERE!!! It's a dump, don't know how they are rated a 3 star inn more like a 1 star motel. Super dirty, sheets are dirty with fleas
Business response:
Kenneth, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Ma... read more
Initial room was not clean. Found undergarments in the trash by the sink and leftover food in the refrigerator. We asked to change rooms. The second room was also dirty. Spider webs found at corners of the room and hair found in the shower.
Business response:
Thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, Hotel Management
Don’t let the price blind you This hotel felt very shady and did not feel comfortable. I was given kitchen tools in a used storage container to take up to my room. All the appliances were outdated and not probably cleaned. Floor had stains and the room had a fish odor. The room was directly facing the freeway.
Business response:
Ashley, thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
It was smelly, dirty, and far from what was posted online!
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Geen goede plek om te overnachten, geen enkele service als hotel en het ligt vlak naast een snelweg wat heel veel geluidsoverlast waardoor we niet konden slapen, dit is ook niet vermeld op de website van expedia wij zijn na een nacht naar een ander hotel gegaan.
Business response:
We are sorry for the service and noise issue you encountered while you were here and regret your stay was not to your expectations. We wish we would have known about the noise problem as we would have done our best to ensure you are comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Our room was filthy. It obviously had not been cleaned for some time. The bathroom sink was plugged. The toilet seat had specs of feces on the toilet seat 2 small cockroach type bugs were killed in the bathroom. There was an old used shampoo package under the seat in the shower. We sat on the end of the bed and it popped up and almost threw us onto the floor. There was a yellow pill and cough drop under the head of the bed in a large area of dust that had not been swept for some time. I had to ask for a bottle of disinfectan... read more
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.