This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best Ants and broken items and noise
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Your feedback will be shared with the Housekeeping team to be more diligent going forward. With regards to the noise, we wish we had an opportunity to address the issues, and we would have tried our best to make your stay comfortable. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Lets try harder had several issues with the stay and most were not taken care of and not even attempted.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
I drove 4 hours from Vegas to visit family and friends and decide I was going to stay at this hotel . I booked this Hotel through Expedia . When I got there , no staff were in the front . When I walked in it smelled really bad . At that point I knew It was going to be a bad stay. I got on the elevator there was trash , the elevator , stairs , and hallway smelled like urine. I was really upset. I had drove 4 hours and was very uncomfortable. When I got in the room , the room smelled really bad. It was late at the time of chec... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Room was stale and smelly. Utensil was asked twice and still didn't deliver. The room door was left open by staff and bed wasn't made when I returned to my room later in the day. Took more than 10min to find someone and calls were not answered. They attempted to double charge me upon check out when I actually prepaid the room already. Room was noisy overnight because of heavy traffic outside. Do not stay in this hotel even if it's free.
Business response:
Thanks for choosing us. We offer our sincere apologies for the housekeeping issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The only good thing was that the hotel gave me a refund and did not charge me for 1 night stay. The hotel was not very clean. Pipe from wall to shower leaked and they just wrapped a wash cloth around it. Window right by freeway, could not sleep because of noise. Then it took a few calls to get a refund from Expedia. Did not like my experience at all. Went to a Motel 6 that was very clean and quiet.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Good for pets The exterior looks good in photos. The lobby is tight. The hallway lightings are dim and dark. The interior areas (rooms, hallways, stairways, elevator) have the unfresh smell, perhaps due to pets and insufficient fresh air in circulation. The hotel ESA website does not let you select non-pet rooms. The Expedia.com reservation page does not show this hotel allows pets in all rooms.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.