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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel elevators were not functioning we were told this by the pleasant attending staff on arrival. It was clear that there was understaffing problems going on as well as. The tub in the bathroom was unclean, there were not sufficient towels in the room we were told to come downstairs to pick up our towels. There were no shampoo or conditioner in the restroom or either. Overall the hotel itself appear to be unkept. This experience would have been "okay" if it weren't for the price which i did not feel the hotel deserved.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Poor Service Overall, I would not recommend a stay at this place. My friend & I decided to stay here due to proximity of being near Dodger Stadium for the World Series. There was no one at the front desk & we waited for about 10-15 minutes for the receptionist to show up. Upon checking in she mentioned TVs in the room do not work & that they have been down for over 3 weeks. 3 weeks?? No solution!! The room itself is very dated. The bathroom flush kept running the water. No support from maintenance team. I would stay somew... read more
Business response:
Chintan, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate action to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Very dirty, very disgusting, no tv, bad smell all over the building. It’s the worst hotel I’ve ever stayed at in my life.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness and odor issues you encountered in your room. We have asked our housekeeping team to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
No cable. Power went out for several hours.
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, Hotel Management
Not so good, tv not working and got bed bug bites
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Elevator broken. Staircase filthy smelled like urine. Cobwebs in windowsills, tp roll almost totally used up, hotelwide fire alarm went off twice in the middle of the night, front desk didnt answer phone, towels stained/dingy, "breakfast" is just tiny muffins instant oatmeal. Terrible do not recommend
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
No security. Property unlocked all night with front desk unattended. My room was unlocked and open when I first arrived. Expedia incorrectly stated property had fitness center and breakfast but it had neither.
Business response:
Ellen, thank you for reviewing your stay. We’re sorry you did not feel completely secure while you were here. We take the safety of all of our guests very seriously. Please know, we work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Also, we will ensure information regarding the facilities on all the websites is accurately stated. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The parking lot is filthy. Trash and debris everywhere. It is very run down inside, as well. Refrigerator that was not operating. No place to hang towels. There was evidence of a towel rack in the past. Pets are allowed, so are fleas.
Business response:
Thank you for reviewing our hotel. Please accept our sincere apologies for the cleanliness and maintenance issues you experienced during your stay. We assure you that we will share your feedback with the concerned department, and we will be more diligent with our efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.