This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No humanity!!! It's all about the money I have been staying at extended stay America arcadia from November 1/2017 I move to this state & I am looking for an apt & I have been paying more than $3000 a month & they're worried I won't pay for 1 night!!! I am at work & I explain to the manager why I didn't pay before I go to work & I was rude to & disrespect!!! I make the mistake of complain to the corporate office & then the district manager call me & I was disrespect some more again in the decent way for asking Doesn't it coun... read more
Business response:
First of all, we are so sorry that you felt disrespectful. We are extremely concerned to read your comments and apologize that one of our team members was not polite to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Never stay at Extended Stay, horrible experience! This is a nightmare, my wife has to attend a funeral with family down in LA so she is staying with some family members there. I couldn't go or I would have cancel this booking right away. First, front desk gets off around 11 PM while flight arrived LAX at 10 PM. They would stick around for guest and only a security guard is left in the parking lot, typical unsafe California neighborhood! Second, no hot water, broken sink wouldn't drain. Third, request room change next morning... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
Daughters family spending the nite The a/c didn't work the beds were like cardboard and the room was run down. I paid way too much. Next time the motel six around the corner is in better shape, we'll stay there.
Business response:
Tom, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Unean room Had to change room because the first room we got was dirty.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Very disappointed. We had two rooms for three nights. Issues: -Some of the lights in both rooms didn't function -One shower had very little pressure and had a severe drip -Other showerhead was so low we had to shower on our knees -One toilet flushed poorly -One bathroom door was broke (wouldn't latch) -One sink drained slow -Breakfast was listed as oatmeal, muffins, granola and coffee. There was no oatmeal at all for any days. One morning there was no coffee. Another day there was no muffins.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Very Bad memory！ When we arrived the hotel. That feeling is very uncomfortable, very old and dark. And the hotel have not a few complex personnel. Otherwise I need to talk about the room.Very dirty and the quilt also have bloodstain and other dirty trace.
Business response:
Thank you for your feedback. We apologize for the cleanliness issue you experienced while here and that your room was not properly serviced during your arrival. We have taken a note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. On behalf of our team, please visit us again and let us make it up to you. Sincerely, Hotel Management
Bathroom sink had not been cleaned in a long time. Sink hole was disgusting. No coffee pot, no cups or glasses. I won’t be staying here again
Business response:
Tandy, thank you for your feedback. We apologize for the cleanliness issue you experienced which led to a disappointing stay. As we are an extended stay property, we offer a complimentary linen exchange service at the front desk and the housekeeping services are always available upon request for a minimal fee. Also to ensure cleanliness for every guest, we keep the kitchenware at our front desk. We regret the inconvenience caused and hope you will give us the chance to make it up to you on your future visit. Sincerely, Hote... read more
We were placed in the disabled room and were not. The utilities need to be renovated.
Business response:
We hope you will accept our apologies for not providing the exceptional service you should have received. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
One window was missing a sash entrely which made for a much greater noise level as our room backed up right to the freeway. Felt a bit shabby.
Business response:
We are sorry for the noise issues you experienced during your stay. Our front desk is available to resolve such issues, so we regret we were not aware of the problem, as we would have been happy to try and resolve it or move you to another suite. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.