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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The hotel itself was really disappointing, in fact, we left after just one night. We had two rooms which were unclean with stains and odors, mildew in the bathroom and shower. The saving grace was the staff who tried their best to accommodate us. We asked to switch one of our rooms immediately due to a mildew filled tub and an uncleared nigntstand (there was some greasy, Vaseline-type substance smeared on the top). The second room was somewhat better but smelled so musty that we had to keep the windows open. In ... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Had to change rooms two times, first was not clean, second air didn’t work
Business response:
Max, thank you for being our guest. We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Smelly hallways and room. Unclean bedcover. Clean bathroom though.
Business response:
Please accept our apologies for the odor and cleanliness issue you encountered while being here. Your experience has been immediately discussed with the concerned department, and we are working closely with them in an effort to improve our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management
I was disappointed in the overall condition of the property. The property was tired. It was clean and passable but tired.
Business response:
John, we apologize for the disappointing stay you had with us. We are sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Nothing to add and you should not push for comments
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
No humanity!!! It's all about the money I have been staying at extended stay America arcadia from November 1/2017 I move to this state & I am looking for an apt & I have been paying more than $3000 a month & they're worried I won't pay for 1 night!!! I am at work & I explain to the manager why I didn't pay before I go to work & I was rude to & disrespect!!! I make the mistake of complain to the corporate office & then the district manager call me & I was disrespect some more again in the decent way for asking Doesn't it coun... read more
Business response:
First of all, we are so sorry that you felt disrespectful. We are extremely concerned to read your comments and apologize that one of our team members was not polite to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Never stay at Extended Stay, horrible experience! This is a nightmare, my wife has to attend a funeral with family down in LA so she is staying with some family members there. I couldn't go or I would have cancel this booking right away. First, front desk gets off around 11 PM while flight arrived LAX at 10 PM. They would stick around for guest and only a security guard is left in the parking lot, typical unsafe California neighborhood! Second, no hot water, broken sink wouldn't drain. Third, request room change next morning... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
Daughters family spending the nite The a/c didn't work the beds were like cardboard and the room was run down. I paid way too much. Next time the motel six around the corner is in better shape, we'll stay there.
Business response:
Tom, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Unean room Had to change room because the first room we got was dirty.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.