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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We have to be moved to another room. The toilet bowl is full of yucky tissue
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
So so It doesn't words over $400 a week if you need something to change like a light bulb glow they would rather change your room then get your new light bulb after you clean it the room for your liking
Business response:
Antoinette, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Was overbooked no room to stay. So I didn’t stay at the hotel. Was forced to go elsewhere.
Business response:
Thanks for sharing your experience with us. Please accept our sincere apologies for the inconvenience you encountered with regard to your room reservation and the way the situation was dealt by our front office staff. Your feedback is shared with the concerned teams to take appropriate measures and make sure we don’t disappoint our guest going forward. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Frightening! This place was so frightening I could not actually stay the night. Smelly, run down, tiny room. There were sketchy other guests milling about that made it even worse. I stayed in the room long enough to book another hotel a few blocks away in Monrovia, then just left the keys in the room and got the heck out of there!
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while being here and to let you down with your expectations for a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals in an effort to deliver better guest experience moving forward. Our team is well trained to handle any situation and maintains a good environment. We also work very closely with the local Police Department to keep all of our guests secure. Please give us a chance to improv... read more
One night The location is OK. Starbucks close by. The parking lot had junk cars in it, appeared to be someone living in one and you could smell pee next to it. Was hair, not ours in the tub. Would not stay again would pay more to stay somewhere else.
Business response:
Thank you for being a guest at our hotel. Although you liked our convenient location, we apologize for the inconvenience you encountered while being here. Your feedback with regard to cleanliness is shared with the concerned team in an effort to deliver better service going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Dirty hotel We had to clean the room once we got there. Cleanliness isn’t their greatest.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Close to shopping but not well maintained Thank you for asking for our comments. The price was ok but not any great deal. the room was ok and clean quiet but when I turned on ac the smell was terrible. It was so bad I was coughing and could not breathe comfortably. I wanted to move to a different room or hotel but my boyfriend said hey it is only a one night stay we don't have time to look for something else. It was not good stay for us and I would be happy to get a refund.
Been going here for years but now... I booked a smoking room, which had no ash tray (I had to go fetch it at the front desk) also by standard there should have been a trash can for the kicthen (had to fetch that). The window would not stay up/open, that's a must for a smoking room. The last three visits I've paid have not been up to par, in fact one of the times we went to extended stay, they gave us a room that was already being "utilized" by a patron. I was so embarassed & upest, not exactly the way I wanted to initialized... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.