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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing special Very basic but still got my check out date wrong so my door card didn't work and they never delivered the requested dish pack.
Business response:
Barbara, thank you for choosing our hotel for your recent stay. Please accept our apology that we were not as responsive to your requests as we should have been. We will share your concerns with our team members, and we will take corrective measures to make sure that the issues you experienced do not happen again. We hope you will give us another chance to show you the stay you deserve. Sincerely, Hotel Management
Great Place was very nice and clean. Close to shopping centers and restaurants
Business response:
Thanks for the wonderful feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Problems signing into Wi-Fi. Lobby was dusty. Room was dusty. Original room had dirty sheets. Staff then changed me to a different room.
Business response:
Thank you for your review. Although you had a pleasant time here, we are sorry for the cleanliness and maintenance issues you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Jeffery, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
no ice trays My stay was good overall, my only complaint was there were no ice trays in the refridg. Also the Wifi was almost none existant, could not use comp.
Business response:
Ronald, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We would liked to inform you that as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
David, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
David, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Overall, it was simply okay. Checking in was the problem. When originally called at 9:30am to see if it was possible to check in early, Dennis asked for a confirmation number and told us to call back later about 12pm or 1pm. When we called back later around 2pm, the lady said she could not find our reservation and there was a lot of confusion. It was very unfortunate and pretty annoying because I did not understand why we were not told when we called at 9:30am that our reservation was not there. Why when we provided a confir... read more
Business response:
Tashauna, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 4.3 star rating with 1,444 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.