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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
extended stay hotel by California foothills. My boyfriend and I needed a place to stay for about 3 weeks till we could move into our apt in Pasadena & we have a pet, so our options were limited, but we discovered that Extended Stay is pet friendly & offers basically a studio apt. It was a stressful time for us & the staff couldn't have been more hospitable or attentive.We were treated like family by all the staff & that includes ALL the staff;front desk staff was amazing, Patty, Dennis, Ivan, Theresa the manager, & I feel ba... read more
Business response:
We appreciate you taking the time to post your review of the Extended Stay America. We are glad you appreciated our pet-friendly feature and that our excellent staff members made for an exceptional experience. We hope we have the pleasure of hosting you both again. Sincerely, Hotel Management
Hotel was close to Santa Anita Racetrack This hotel meet our needs and staff was very helpful. Bad point room and bathroom was old furnishings which made it feel unclean. Rug and shower really needs to be replaced. I expected hair dryer in room but had to ask front desk. NO coffee maker in room but lobby had pot in AM. Appliances in room fine but nothing to use to cook or eat off of. No ice machine to use but could get cup from front desk.
Business response:
Thank you for staying with us. We are glad to read you liked our convenient location and courteous service. That being said, we are sorry for the issue you had with your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will give us another chance so we can serve you much better. Sincerely,... read more
Business response:
Tammy, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Santa Anita Derby Awesome location and we were very happy with out stay. We were close to everything that we did. Hotel staff was very very nice and helpful.
Business response:
Tammy, thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Benjamin, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Comfort within, history without. Stayed here because of its proximity to the Santa Anita Park Horse Track, easily within walking distance. There were a few minor issues with the general condition of the facility but they were already in the process of repair by the time we arrived. The staff was very kind and helpful, and the room was quite nice. I'll look to this place again if/when I visit Santa Anita.
Business response:
Kirk, we appreciate you for taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed the convenience of our ideal location and that you were treated extremely well by our staff. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
This hotel was very nice and quiet. Hotel staff was very helpful and friendly. I really enjoyed my 3 day weekend at this hotel. I would definitely recommend it to anyone looking to get away for a day or couple of days...it's worth IT!
Business response:
Thank you for your fantastic review. Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. Thanks again for your kind words and recommendation. We look forward to your next visit. Sincerely, Hotel Management
Night in Arcadia The hotel location is fantastic Maybe because is Saturday afternoon The front desk needs some help My room looks great but the shower is not functioning well the drainage is going so well at all. I discovered that there is more hotel in the area for my next visit.
Business response:
Amos, thank you for your overnight stay at Extended Stay America. We are glad to know you were benefited with the proximity to your need and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
You can't make this stuff up When you return to your room and find all of your stuff packed and the front desk says someone called to say you were checking out early, and they won't give you the room because they already gave it to someone else, but insist on still charging for the night??? At least hotels.com made it right for me.
Business response:
Thank you for being our guest. We apologize for the service issue you experienced while here and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 4.3 star rating with 1,414 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.