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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was very nice and quiet. Hotel staff was very helpful and friendly. I really enjoyed my 3 day weekend at this hotel. I would definitely recommend it to anyone looking to get away for a day or couple of days...it's worth IT!
Business response:
Thank you for your fantastic review. Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. Thanks again for your kind words and recommendation. We look forward to your next visit. Sincerely, Hotel Management
Night in Arcadia The hotel location is fantastic Maybe because is Saturday afternoon The front desk needs some help My room looks great but the shower is not functioning well the drainage is going so well at all. I discovered that there is more hotel in the area for my next visit.
Business response:
Amos, thank you for your overnight stay at Extended Stay America. We are glad to know you were benefited with the proximity to your need and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
You can't make this stuff up When you return to your room and find all of your stuff packed and the front desk says someone called to say you were checking out early, and they won't give you the room because they already gave it to someone else, but insist on still charging for the night??? At least hotels.com made it right for me.
Business response:
Thank you for being our guest. We apologize for the service issue you experienced while here and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
P T Hal Rate was great for the area. On a budget I would recommend it only problem I had was dealing with extended stay operators two hotels within blocks gave them my confirmation number they wouldn't verify which hotel I was staying at
Business response:
Tim, thank you for staying at Extended Stay America. We are glad you had a nice time with us and that you liked our affordable rates. That being said, we are sorry if any inconvenience was caused while you were here. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Strong odor of Marijuana There was a strong odor of Marijuana in the elevator and near my room through out my stay. Security investigated the first night but the problem continued.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
This is what $100 bucks will get you About as basic as it gets. Negatives points for its snack room. Ditto the morning “breakfast.” Sugar, sugar, sugar. Arrived late and they gave me an unmade room. Ick! Nothing about this place I can recommend EXCEPT the room was clean, the sheets were clean, and the bed was comfortable.
Business response:
Thank you for being our guest. We are happy to know you liked the comfort of your bed and that you had an overall pleasant stay. However, we are sorry you were unhappy with our breakfast offerings and regret the inconvenience caused. Your comment will help us to improve our product offering and service delivery. We hope you will come back to stay with us another time. Sincerely, Hotel Management
It was a good quick stay..
Business response:
Gabriel, thank you for staying at Extended Stay America. We are delighted to read you had a wonderful time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Solid business stay Very responsive service. A few issues were addressed immediately and satisfactorily. The furniture and rooms are a bit worn. A solid 3 stars. Comfortable for business, not for romance.
Business response:
Dean, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you were satisfied with the service offered by our staff and that you had an enjoyable stay. Your concern has been shared with the concerned team members to improve our facilities moving forward. It was a pleasure hosting you, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Front desk needs help! Front desk check in was very slow. At checkout, could not reach anyone at the front desk. Called from the after hours phone and no one responded. There was no "Free Breakfast" as advertised. Tried to check out at 6;50am, not an unreasonable time for travelers. Tried to call the front desk 3 times to confirm checkout during today's travel, front desk only answered once and then asked me to hold and promptly hung up on me. Room was fine, but will not recommend this to anyone or come back to this hotel be... read more
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we apologize that we failed to provide you with the level of service you should have received. Your comments have been shared with the appropriate team members and managers in an effort to ensure a better outcome going forward. We are sorry your visit was not ideal, and we hope you will give us an opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 4.3 star rating with 1,397 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.