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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing special The hotel itself was old and could use a face lift. Staff were pleasant and helpful. No USB ports in the room and WiFi was poor. We were ok with our stay but not the best accommodation we've stayed in.
Business response:
Thank you for being a guest at our hotel. Although you liked certain aspects of your stay, we apologize for falling short of your expectations and the wifi issue you encountered while being here. Your observations have been shared with the appropriate people in our organization to enhance our facility. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Business response:
Nelson, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Nice hotel quiet area Our paperwork/confirmation was not found. A room was available. The 2 nights we stayed were quiet and the parking lot was very safe. The only thing I did notice was that the front entrance needed a good washing down a little TLC would go a long way for presentation and welcoming.
Business response:
Gladys, thank you for choosing Extended Stay America and for sharing your comments. We are happy to read you had a pleasant stay with us and found our location convenient and peaceful. We have also taken a note of your observations and will make sure to enhance our future guest experience. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
You get what you pay for. Everything appears to be clean but it's old. The pillows really need to be replaced. They are disgusting. Staff were polite and they let me check in early so I really appreciated that.
Business response:
Thank you for reviewing your stay at our hotel. We are pleased to know our location was ideal for your needs and that you were impressed with the service provided by our staff. We have shared your concerns with our team in an effort to improve our service as well as facilities moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Needed a good cleaning, and needs a fresh modern look.
Business response:
Thank you for choosing to stay at our hotel. We are sorry to read we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Ehhh, very mixed hotel The hotel was poorly staffed. I must have only seen a front desk rep 2 or 3 times out of more than a dozen passes. The soda machine was busted, the staff knew, but it was still on. There were carts and boxes all over the hallways. The room was clean and they let me check in early despite making me feel forever indebted for giving me a couple of extra hours. I will not stay here again if possible, not terrible, not good.
Business response:
Bryan, we are disappointed to know you didn’t have an enjoyable stay with us. Please accept our apologies on behalf of our entire team for the issues you encountered while being here. Your feedback is important to us, so it has been discussed with our team in an effort to improve our service levels moving forward. We would encourage you to choose us again so we can provide a better experience on a future date. Sincerely, Hotel Management
Exte Stay Convenient Check-in It's pet friendly and gives u that comfortable home feeling bc of the kitchen, pans and utensils.
Business response:
Thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a comfortable experience, and we are glad to know we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Wrong Photos Okay place, but why use photos from a different location? These pictures aren't from this location. The guest laundry isn't remotely close to the one they have here.
Noticeable improvement. I had stayed here twice, as I ended liking the area and found the hotel's concept quite convenient. Now I found that it is being renovated, which is good, but more importantly, that the staff is also better (more friendly and efficient). Congratulations.
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 4.3 star rating with 1,414 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.