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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reception was pretty bad
Business response:
Dear Chaitanya, Thank you so much for your feedback. We are very sorry for the service issue you encountered. We will work with our entire team to ensure our guests are warmly welcomed upon arrival and always treated courteously and respectfully. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
La señora que me hizo el Check-in súper mal educada y 0 amigable muy arrogante como pueden tener personal así en sus instalaciones? Queremos un lugar donde podamos tener un buen trato por qué no solo implica el que nos den una habitación si no que nuestra entra y salida del hotel sea buena y pueda llevar a una recomendación y visita futura pero de esta manera solo dan ganas de no volver nunca más que personas tan racistas y clasistas son aquí 0 estrellas al personal y a la asistente de la manager
Business response:
Dear Briyi, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. We appreciate you bringing this to our attention so we can address it appropriately. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hote... read more
Kitchen area had roaches,
Business response:
Dear Leonardo, Thank you for staying with us. We were disappointed to read about your experience and truly appreciate you bringing it to our attention. We adhere to strict industry standards for cleanliness and pest control and will ensure the kitchen area is thoroughly treated as a precaution. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
Took picture of drivers license without approval or disclosure. Very noisy in room from freeway. Plant areas smell like urine. People partying in the parking lot drinking playing loud music. Handicapped parking spots rarely open up due to long term renters. Poor or no security around parking especially in back. Stay elsewhere
Business response:
Dear Timothy, Thank you for staying with us and for reviewing your experience. We apologize for your disappointment with our check-in policy and the issues you encountered, including privacy concerns, noise from the freeway, and the condition of the outdoor areas. Ensuring a secure and comfortable environment is our top priority, and we regret falling short in these areas. Our security team is well-trained, and we collaborate closely with local authorities to enhance safety. Your input is invaluable for our improvement, and ... read more
Absolutely not.worth it.
Business response:
Dear Riti, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Hotel was not clean. Did not have daily service to clean room.
Business response:
Dear Trisha, Thank you for evaluating your recent stay with us. We appreciate you bringing these concerns to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight in your room. Your comments will be shared with our team to ensure this is not repeated. For future reference, please know that our housekeeping service is provided once a week for guests staying eight or more nights. For those who are here for shorter periods, services are available for a minimal fee, and linen exchange is... read more
Friendly staff, but that’s about all it has going for it. Bed Bugs in the room, broken shower head, extremely dim hallways, bad smelling in general, walls are disgusting, stains on the mattress, weird yellow gunk on the chair in the room. Practically uninhabitable.
Business response:
Dear Ahmad, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.