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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were given a room that smelled musky, the hot water was turned off for the bathroom sink and the tub fawcett ran all the time. Complained o couple of times but would not move me because "they are all booked up". That room shouldn't of been rented out as it smelled awful and by talking to some of the staff, they had obviously know about all thes problems before hand. After 2 day of complaining the manager finally moved us and gave up a credit for the 2 of 3 days that we were there.
Business response:
Dear Tony, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Looks Better in the Picture The place was run down and not very clean. There was only one out of two elevators working. It was also noisy. The bed was lumpy and uncomfortable.
Business response:
Dear Sarah, Thank you for choosing us. We are sad that the quality and condition of our accommodations did not meet your expectations; we deeply regret this. Your problems are shared with our concerned individuals for further action plans, and our team will take this on a priority basis. Our front desk team is always available to help you. We are always committed to offering better service for our guests, and it is good to have feedback as this helps to improve. Please return and allow us to serve you again with a better exp... read more
Very dirty. Staff was rude and kept hiding from us. They will not clean the room at all. Had to ask for clean towels daily and were rude whenever we approached them. Do not recommend this place at all.
Business response:
Dear Angel, Thank you for evaluating your stay. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management
Roaches Roaches!!!
Business response:
Dear Heather D, We thank you for your recent stay and for taking the time to post your review. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Left without a place to stay. My flight to LAX was delayed by 8 hours out of Denver. To make sure that our room was going to be available when we arrived, I called the front desk. The gentlemen I spoke to on the phone assured me that it wasn't going to be an issue. After the long delay and waiting for baggage, etc. at LAX we arrived at the property at 130am. To my disbelief, the person who was working at the front desk (which I assumed must have been more of a security person) told me that they had already done their audit f... read more
Business response:
Dear SEAN, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Providing excellent customer service to all our guests is our top priority and something we take pride in. We regret that we fell short of meeting your expectations. Your feedback is important to us, and we have addressed it with our team to ensure we are better equipped to serve you in the future. Feel free to get in touch with the hotel directly for further assistance. We look forward to hearing from yo... read more
No Free Breakfast just Coffee and granola bar. The description stated that they provided Free breakfast but coffee and a granola bar is not breakfast very disappointed won’t be staying here anytime soon.
Business response:
Dear Elizabeth, Thank you for being our guest and your valuable feedback. Please accept our apologies for not meeting your expectations. When we receive this type of helpful remarks, it is always shared with the leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us these comments. Please allow us to host you again so that we can improve your experience whenever your travels bring you here.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.