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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Literally roach motel This hotel is filthy. Thank goodness the employees are so nice. There were literally roaches in our bathroom. The carpet was so stained and dirty.
Business response:
Dear Leticia, Thank you for the review and for choosing us. We regret to hear about your experience and appreciate your honesty. Cleanliness is a top priority, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll address these issues to ensure a more pleasant stay for future guests. We're glad to hear you found our staff accommodating and friendly. We value you bringing this to our attention, and we hope to have the opportunity to make it right in the future.Sincerely,Hotel Management
Not what I expected The rooms were not clean, reeked of funk and spoiled food smells. Room number 403’s bed had obviously not been replaced since someone over 300 pounds wore it out during covid stay at home orders
Business response:
Dear Guest, Thank you for staying with us and reviewing your experience. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. S... read more
Front desk was very helpful.
Business response:
Dear Jesus, We're delighted to hear that our front desk team provided helpful assistance during your stay. Our staff is dedicated to ensuring a positive experience for our guests. If you have any specific feedback or suggestions for improvement, please feel free to share. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing us.Sincerely,Hotel Management
My room had cockroaches, the shower head was held on with duct tape. The bed was very uncomfortable.
Business response:
Dear Robert, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We also regret the frustrations you experienced regarding our uncomfortable beds and are grateful for your patience. Hopefully, we make it up to you by your next visit. We hope you will give us another opportunity to provide you with the great visit you deserve.Sincerely,Hotel M... read more
The hotel seemed nice at first, the person at check in had this kind of strange interest that he has met me at another hotel before. The rooms had kitchenettes which was nice, but the room door stuck and was loud, was not even closed upon arrival. The beds are horribly outdated and squeaked every time you turned. They do offer utensils and kitchen supplies if requested. The bathroom had a cockroach which I ended up getting down the bathroom drain the second night. Breakfast consists of muffins and oatmeal. I slept well the f... read more
Business response:
Dear Nathan, We appreciate your detailed feedback about your stay. We're glad you found the kitchenette useful, but we apologize for the inconvenience with the room door, beds, and the noise. Your feedback helps us make improvements. We take pest issues seriously, and we'll address that matter as well. Thank you for choosing us, and we hope you'll consider staying with us again for an improved experience.Sincerely,Hotel Management
Avoid at all costs! Showed up later than expected and my room was "given away" to someone else even though I had paid in advance...had to stay at a different hotel. Person working the desk was pretty clueless...
Business response:
Dear Chris, Thank you for choosing us and sharing a review of your visit. We apologize for the inconvenience you experienced during your recent stay. It is disappointing to hear about the mix-up with your reservation, and we understand how frustrating it must have been for you. This does not reflect our usual standard of service. We will address this situation to ensure it doesn't happen again. We appreciate your feedback, and we hope you'll consider giving us another chance to provide you with a more seamless and enjoyable ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.