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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was my birthday weekend getaway nightmare. The door in our room didn’t lock and the person from the front desk told us to just slam it and still didn’t lock. Then he moved us to another room that wasn’t cleaned yet. It was just horrible.
Business response:
Dear Yesenia, We are grateful to you for choosing us for the celebration night. However, we extend our apologies regarding our unprepared suites! We are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. We would love to have you join us again in the future so that we can provide the outstanding, seamless experience that you and all of our guests deserve!Sincerely,Hotel Management
Staff was excellent! Property is gross and stinks like mould and cigarettes. I was ashamed ti bring my family here… honestly… it was disgusting. 5 stains just on the floor… however, beds wernt bad, but made you think they had bugs because of how gross smelling it was. Take or leave but I won’t stay there again… ever. It’s worth $50 a night. Staff was excellent tho !!
Business response:
Dear Brennan, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our concerned team is already revisiting the missed areas. Considering our excellent staff, please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management
Check in took awhile, no one was at the front desk and telephone was ringing non stop. The faucet in the shower had a non stop big leak. Kitchen was dated, pillows and bed uncomfortable, the hallways stunk like smoke and dirt. I have never stay in a place like this and never will again. People don’t pick up after their pets either.
Business response:
Dear Dora, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the front desk team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you wi... read more
not good. don't stay
Business response:
Dear Erwin, We are sorry to hear that you had a negative experience during your stay with us. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We thank you for choosing us and taking the time to leave your feedback. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Dont stay here
Business response:
Dear Christina, Thank you for the feedback. We aim to deliver an exceptional experience for our guests; therefore, we apologize for any frustration or inconvenience you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management
Say “included breakfast “ only give coffee and muffins
Business response:
Dear Jose, Thank you for your review. We apologize for not meeting your expectations and for the unsatisfactory breakfast options. Your feedback is valuable to us as it helps us improve our guest experience. We encourage you to try us again in the near future. You will have an exceptional stay that you deserve with confidence. Sincerely,Hotel Management
The area was good, busy shopping center which was convenient for food and shopping. Staff was very friendly, however the property itself is horrible. The hallways are dark and smell like cigarette smoke. When we entered our room, which we were told had just been cleaned, it reeked of wet animal. The smell was disgusting, there were stains all over the floor, which had to be original carpet from when they first built the place. The bathroom smelled of urine. The room felt dirty just from the smell. When we turned on the water... read more
Business response:
Dear Cristina, Thank you for being our guest. It isn't enjoyable to know that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Also, we regret if our staff was not attentive to your needs and will discuss with the individuals for future improvement. Further, your remarks about the need to update are passed to our concerned individuals for the following action plan. Our front desk team is available to help you always. We va... read more
uncle to locate reservation, 4 trips up and down to get a key that worked, no shower curtain, several cigarette marks around bathroom sink, noisy and insufficient cooling, peep hole missing and stuffed with a tissue. I have stayed there several times, but it keeps getting worse. Too many other options to stay again.
Business response:
Dear Leslie, Thank you for your recent review of your stay at our hotel. We sincerely apologize for the inconvenience you faced during your recent visit. Your experience falls short of our standards, and we deeply regret any frustration caused. We are addressing the issues with the reservation process, key functionality, room maintenance, and noise concerns. Your loyalty means a lot to us; we're committed to regaining your trust. We understand your disappointment and assure you that necessary improvements will be made. We ho... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.