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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room had cockroaches! So disgusting! And the front lobby absolutely reeked of marijuana. Even while I was at the front desk checking in, another guest came up to get a different room because his room smelled awful. And my room was not cleaned well. The shower still had shampoo residue all over the walls. I will never stay at this hotel ever again
Business response:
Dear Jennifer, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained, and pest-free room; however, we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we ... read more
Smelly room and bed bugs Upon arrival i was greeted by a great worker. very nice and friendly. Check in process was easy and fast. When i got to my room it smelled very badly like mold. Additionally, the next morning i woke up with many bed bug bites all over my body. Would like to request a full refund for this bad experience!
Business response:
Dear Gabriella, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Gross and Untrained Customer service was bad. The young man at front counter in morning was clueless and gave us mis information first morning there. Second morning again mis information on another issue and his reply was, “ things happen” not a very logical answer. Second night let desk know we had roaches outside our door and nothing done. Not a very well run property and staff was lousy on communication. I would really evaluate this property on terms of customers needs and information asked for. Retrain staff and knock th... read more
Business response:
Dear Anthony, Thank you for choosing to stay with us. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that we failed to deliver on that promise on this occasion. We are also sorry for your unfavorable interaction with our associates. We aim to provide the best customer service possible and regret not meeting this expectation. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value... read more
Property was run down; torn carpeting, wall plugs that kept popping the gfi; only one elevator working and very slow
Business response:
Dear Leslie, Thank you for sharing your feedback regarding your recent stay at our hotel. Please accept our sincere apologies for the challenges and discomfort caused by the conditions you described. We understand that these issues can be frustrating, and we assure you that we have taken appropriate steps to uphold our high service standards and prevent future occurrences. We hope you will allow us a future opportunity to welcome you back so we can have a chance to show you the seamless experience you deserve.Sincerely,Hotel... read more
My wife and I had stayed here a few times previously and were reasonably happy with things. We needed a reasonably priced room that had a kitchen since we have a small child and needed a way to cook food and wash bottles for her. Our most recent stay was a complete disappointment though. Not sure what happened but this place went downhill big time. I echo what others have said most recently. The cleanliness of the room was subpar. We found roaches and spiders inside our room. The bathroom was not cleaned properly and had wha... read more
Business response:
Dear Kenneth, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Room floor was dirty and towel in the kitchen was dirty. AC cleaning early in the morning was not advised a knock at 9am. Advised we will be leaving at 10am had to leave due to the noise , dogs barking at night. The elevator floor dirty and carpet needs cleaning. This hotel has long stay residents. Needs more care on the cleanup and maintenance. Would not recommend .
Business response:
Dear Mayra, Thank you for choosing us and sharing a review of your stay. We aim to provide clean and well-maintained accommodation at an affordable price. Therefore, we apologize this was not what you experienced. We will address your feedback and ensure similar issues do not happen again. Thank you for your patience and for bringing this to our attention. We look forward to hosting you again for a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.