This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The towels were dirty. The bath sink was clogged before we used it. Only one half roll of toilet paper in bathroom. No shampoo had to ask for everything. Property was dirty. Breakfast was coffe or hot water with cereal bars.
Business response:
Dear WHITAKER, Thank you for sharing your experience with us. We appreciate your feedback about the breakfast options and the hotel's cleanliness and apologize for falling short of your expectations. While we regret that your experience didn't meet your expectations, your input is valuable for us to make improvements. We hope you'll give us another chance to provide a more enjoyable stay in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
Property is located in a great area. However, the room wasn't not great. It smelled terrible, walls and floors were dirty. The refrigerator was rusted and and dirty from the outside.
Business response:
Dear Alicia, Thank you for sharing your experience with us. We appreciate your feedback and are pleased you found the property's location great. We apologize for any inconvenience you experienced with the room. Your feedback regarding the smell and cleanliness is essential to us, and we'll use it to improve. Thank you for choosing to stay with us, and we hope to provide a better experience on your next visit.Sincerely,Hotel Management
Canceled booking no accommodations. Called other property which was worse,toilet leaked,no toilet paper, no service when they said they would bring up dishes none, nobody to talk too and checked out by leaving a note.
Business response:
Dear Anna Marie, Thank you for choosing us for your accommodation and sharing your feedback. We apologize for the inconvenience with your canceled booking and the conditions at the alternate property. Your feedback is valuable; we understand the importance of prompt service and cleanliness. We will work to ensure a smoother experience for future guests. Thank you for your understanding, and we hope to provide a more satisfactory stay on your next visit.Sincerely,Hotel Management
First room was not clean, towels everywhere, bed not made 2nd room broken furniture, duct taped furniture Very dirty floors
Business response:
Dear Jabari, We appreciate your feedback about your recent stay. While it's unfortunate that your initial room didn't meet your expectations and the second room had issues with furniture, your comments will help us address these concerns. We apologize for any inconvenience you experienced. Our team will work diligently to ensure better cleanliness and room conditions for future guests. Thank you for choosing us, and we hope to provide a more enjoyable stay during your next visit.Sincerely,Hotel Management
Property shows no pride in ownership. Second stay here - this time, cabinet doors falling off, no light bulb in fixture over desk; toilet seat nuts were so loose that if I had sat down I would have slid right off. Generally, a lack of pride in the facility; this is overcome by the location but it is sad the owners don't care more for their property.
Business response:
Dear Leslie, We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We genuinely hope you will consider giving us another chanc... read more
Unexpected! Terrible. Manager would not say our room out loud because people in lobby might bother us. The hotel was very shabby and dirty. It was very overpriced for what it was.
Business response:
Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
Worst disgusting awful hotel I have ever been in.. This is the worst hotel I have stayed in my entire travels i have made. dirty, dirty, dirty, the entire facility is disgusting. the elevator is disgusting floor is cut walls graffitied smells awful. for being in such a great location and the exterior is really nice and clean no comparison with the awful dirty interior. the front desk attendant was never there.
Business response:
Dear Rudy, We apologize on behalf of our entire team for our hotel not meeting your expectations. Your feedback is extremely important to us as we strive to provide the best experience for our guests. We take your concerns seriously, particularly regarding the cleanliness of our hotel, which is our top priority. We will address this issue with our housekeeping staff to ensure it is resolved and doesn't occur again. We hope you will consider giving us another chance to host you and provide a better experience. Thank you, and ... read more
This hotel needs a lot of work, the rooms are in very poor condition. Towels in the bathroom were damp and sheets had stains didn’t even feel like they were cleaned or changed. There were definitely bed bugs. The only good about the property is ample of free parking and the location otherwise it’s a hotel in very poor condition. Didn’t even feel like trying out the free breakfast.
Business response:
Dear Saurabh, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.