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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed. The refrigerator didn't work and the walls were dry thin. The sounds from the tv next door were keeping me awake. I asked for another room, which I was given. The room. smelled of smoke, even though it was supposed to be a non smoking room. There were also mosquitos present that enjoyed biting me through the night. The "breakfast" was a joke. It consisted of small cheap grocery store muffins. Even the receptionist told me that I should go to the Krispy Kreme that was near.
Business response:
Dear Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced during your stay. Guest comfort is important to us, and we regret that the refrigerator, noise, and room odor impacted your visit. Your feedback is valuable as we continually work to enhance our services. We're sorry that the breakfast options didn't meet your expectations. We will use your comments to improve the overall guest experience. Thank you for sharing your thoughts, and we hope to have the opportunity to ... read more
The property should be considered an extended stay facility than it’s being presented as a hotel
Business response:
Dear Joseph, We appreciate your feedback and understand your perspective. While our property is designed to provide extended stay accommodations with fully-equipped kitchens and other amenities, we aim to offer all our guests a comfortable and enjoyable experience. We'll review our presentation to ensure that it aligns with our guests' expectations. Your input is valuable, and we're committed to making any necessary improvements. We hope to provide you with a better experience in the future, whether for an extended stay or a... read more
Room was dirty and I was not able to stay. Night staff was not helpful
Business response:
Dear Ana, Thank you for choosing us and sharing a review of your stay. We sincerely apologize for your disappointing experience with your room's cleanliness and regret that the night staff did not provide the assistance you needed. Please know this does not reflect our usual service, and we take your feedback seriously. We will address these concerns with our team to ensure a more pleasant experience for our future guests. If you ever reconsider staying with us, we would be grateful for the opportunity to provide you with a ... read more
Dirty,inside the room cockroaches,the toilet was not flashing sometimes and the lobby there was not even one chair for waiting coustomer in the bed the pillows was smelling.
Business response:
Dear Nirmal, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure these issues are not repeated. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincer... read more
One of the worst stays. The staff was super kind, but there was no hot water, roaches, and the shower rail was falling off the wall. The room and hallways had a horrible stench.
Business response:
Dear Eduardo, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We have discussed these concerns with our team to ensure these issues are not repeated. We are glad to know that you liked our staff. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience.Sincerel... read more
This hotel was awful dirty we find a cruch on the carpet smell dog.
Business response:
Dear Carlos, We appreciate you taking the time to share your feedback, and we apologize for the cleanliness issues you encountered during your stay. Please know this falls short of our standards, and we are committed to promptly addressing these concerns with our housekeeping team. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we did not meet your expectations. Your comments are valuable, and we will work diligently to ensure improvements in the future. We hope you might... read more
The place was dirty and the staff hid from customers. Nothing was in the kitchen. You had to ask the front desk for ANYTHING to include a coffee maker that is STANDARD AT EVERY HOTEL EVERYWHERE. Do NOT waste your money.
Business response:
Dear Gail, Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your feedback, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you for your candid feedback, and we hope we can leave you a much better impression... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.