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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty, ghetto, unsafe, and unfit to be called a hotel. Pictures must have a filter on it because the rooms do NOT look like that in real life. We MOST definitely got catfished!
Business response:
Dear Gisella, We are deeply sorry to hear about your disappointing experience. Providing a clean, safe, and welcoming environment is paramount to us, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. Please know that the pictures displayed are meant to represent our rooms accurately, and we will review them to ensure they reflect the reality of our accommodations. We understand your frustration and apolog... read more
~One of the emergency ceiling sprinklers that was located in the kitchen leaked water overnight. I been told that the sprinkler over the bed had also leaked before, luckily I did not had that problem. ~Someone from staff told me that they didn't serve breakfast in the morning. ~ Shower water pressure was super weak, water was barely coming out of the shower head. ~ And bed was not comfortable, felt hard on my back Overall, not a great experience, the main big upside is that there are retail stores and good restaurants near b... read more
Business response:
Dear Oscar, Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize for the various issues you encountered during your recent visit, including the emergency ceiling sprinkler, breakfast service, shower water pressure, and bed comfort. Your feedback is invaluable to us, and we assure you that we will address these issues promptly with our team to prevent any recurrence in the future. Despite these challenges, we are grateful that you appreciated the nearby amenities. Your ... read more
Someone of the staff are rude.
Business response:
Dear Maria, We apologize for any interaction you experienced that did not meet our usual standards of hospitality. Providing excellent customer service is a top priority for us, and we will address this matter with our team to ensure that all guests receive the courteous and respectful service they deserve. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management
Quick and Cheap ain’t always Good I arrived early around 1230pm afternoon, I attempted to check in at the front desk for an early check in due to the long drive I just had! The front desk receptionist, said check in was at 3pm, I asked if there was any early check in? The receptionist did not check for room availabilities, just looked at me and reiterate it the check in time! I asked if I could use the restroom while I wait, again I was turned away and advised there was NO public restrooms! I came back at 330pm or so and che... read more
Business response:
Dear TAMMY, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreciate the opportunity ... read more
Terrible experience The hotel location es very good lots of shops and everything is close by, the outside of the hotel looks good but the inside and service is terrible, my room have a hole in the wall , I let the manager know but he did nothing about it, room have a small kitchen but the hot plate didn’t work, I informed the and once again they did nothing, I found a dead roach in the refrigerator!!!!!! , after this I was gone !!!!!! Never again !!!!! Also mini muffins, coffee and oatmeal packets doesn’t count as a breakfas... read more
Business response:
Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The staff was unfriendly, her name was Silva . She should not be working the front desk. When I checked in I had to provide identification for the other people who were staying with me which is unheard of. When I went to my room there were no towels and when I asked for some at the front desk, she expected me to hand her towels so I can get clean ones. When I explained to her there weren’t any in the room, it felt so inconvenient of her to give me the towels for the room. The property has deteriorated. I have stayed here bef... read more
Business response:
Dear Sophia, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
Horrible This place was super dirty and smelly. Room bathroom was not clean. No TV. In breakfast they had 1 coffee pot and brownies.
Business response:
Dear Sukhjinder, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced and apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Booked a night stay with this property and when we get there to check in, they said that they have overbooked the hotel and they don’t have a room for us. I have to jump through hoops just to get a refund. Horrible experience!
Business response:
Dear Dominic, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.