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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were charged for supposedly having an undeclared pet, and when we called to dispute it the onsite manager did absolutely nothing to try and help. All she did was accuse us being liars. They were supposed to review the cameras and as far as I know that never happened. They ultimately denied us the refund and sent us to corporate to dispute it. Horrible customer service. Will never stay here again!!!
Business response:
Dear Adrian, Thank you for taking the time to share your experience. We are sorry for the frustration and disappointment caused by the situation and the way it was handled. While there are policies in place regarding pets, every guest deserves to be treated with respect and heard with fairness. Thank you for bringing this to our attention. We hope you'll reconsider and give us another opportunity to provide the care and professionalism you should have experienced from the start. Sincerely, Hotel Management
Cockroaches in the room then when I showered there was still hair from the previous renter also the A/C would not work full time it would work for a good 30min then give out it was nice & cooler in the hallways than my room. The price is nice but you get what you pay for
Business response:
Dear Jose, Thank you for bringing these concerns to our attention. We regret that your experience fell short of expectations and understand how important a clean, comfortable, and well-cooled space is to a pleasant stay. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your feedback regarding the air conditioning will also be shared with our team for better improvements. We hope to welcome you again for a more seamless visit. Sincerely, Hotel Ma... read more
Air conditioning didn’t work, keys never worked properly, roaches found in room
Business response:
Dear Gabriel, We're truly sorry for the challenges you experienced during your stay. These concerns you mentioned fall short of the standards we aim to provide. Your comments have been shared with our maintenance and housekeeping teams so these matters can be addressed thoroughly. We understand how frustrating this must have been and appreciate you bringing it to our attention. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Mana... read more
The kitchen light broke in the middle of the night and they did nothing about it. It shattered in the middle of the floor
Business response:
Dear Danielle, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and if you felt our team was not responsive to your concerns. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure such instances are handled much more promptly moving forward. We hope you will allow us a second chance to resto... read more
The front desk staff was very polite and professional. The furniture and room interior was very worn in and dated. It will do in a pinch if you need a place to sleep for a night but I likely wont stay here again for a staycation. For me the energy felt very heavy. The towels were also very rough, the comforter was like a sheet and tge water pressure wasnt great at all.
Business response:
Dear Stacy, We're glad to know the front desk team treated you with professionalism and courtesy. At the same time, we're sorry that the condition of the furnishings, linens, and water pressure left you feeling underwhelmed. We understand the importance of comfort and atmosphere, especially when you're seeking a relaxing stay. Your observations about the overall environment and amenities will be shared with our team as we continue to work on enhancing the guest experience. We greatly appreciate your observations and concerns... read more
Check-in was a mess—we arrived well after the posted time and still waited over two hours for a room. Staff kept giving conflicting updates and even joked about us leaving. The GM was rude and unprofessional. When we finally got in, the room wasn’t clean and lacked basic amenities—no soap, shampoo, and no kitchen supplies (although we were given a steak knife, a cooking pot, and 4 plates, no silverware). I’ve stayed at many extended stay hotels, and this was by far the worst. Not worth the stress.
Business response:
Dear Jerome, Thoughtful and attentive service is a top priority; therefore, we sincerely apologize for the frustration you experienced upon arrival. It is certainly not the kind of experience we strive to provide our valued guests. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this inconvenience. Additionally, we regret if we overlooked a few issues in the preparation of the room, including the basic amenities.We value your feedback, and we hope you will consider... read more
Room was dirty I didn't stay I immediately check out.
Business response:
Dear Stephanie, We’re sorry that the condition of the room led you to leave so quickly. A clean and welcoming space should be ready upon arrival, and it’s clear we missed the mark. Your feedback has been noted and will be addressed with our team to ensure higher standards are maintained for all guests moving forward. Thank you for letting us know. We express our genuine apologies once more and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.