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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Only hotel does not have an ice machine
Business response:
Dear Karl, thank you for sharing your review. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
I didn't like the kitchen. It took away from the sitting area. There were no dishes, pots or pan, silverware, nothing. A waste of space. No ice. Breakfast should not be called breakfast. Just muffins and coffee. Sad.
Business response:
Dear Annette, thanks for sharing your feedback about your stay. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Our fully equipped kitchens with a full-size refrigerators have ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, we are sorry that our grab-n- go offerings were not to ... read more
Room in poor condition. Badly needs remodeling.
Business response:
Nancy, we are glad you stayed with us, and we appreciate your review.We aresorry your suite fell short of expectations. We are remodeling our suites this year, and it does take time to complete each part of the project. Please don't hesitate to request an updated suite the next time you stay with us, and we'll do our best to accommodate you. We do hope to see you again when you return to the area. Sincerely, Hotel Management
Room was reserved 3 weeks prior and then right before we left on our trip the property emailed us and said your room is now unavailable! Absolutely ridiculous! Orbitz should not do business with extended stay Americas
Business response:
Marc, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
They did not have a reservation for me. I paid for the room and did not get a room that night. I would like a refund.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. will address your comments with the appropriate individuals, and we thank you for your patience during this time. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Dislikes: 1. The walls and flooring is paper thin. You can feel someone walking upstairs in your room. Plus the bed squeeshy noice and human sounds in middle of night from rooms around you. 2. Smell of Curry / Onion in corridor was horrible. My child was about to vomit on floor due to such bad smell. There is very poor air ventilation. We felt we were in some kitchen in night
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
dirty, smell, breakfast was very cheap and awful, only cheap muffin and coffee served. will never stay again.
Business response:
Thank you for giving us your feedback on our hotel. We sincerely apologize for the cleanliness issues and the odour you experienced while you were here. We have shared your comments with our housekeeping team to ensure these problems are taken care of. We are also sorry that our complimentary breakfast offerings did not meet your expectations. We appreciate your patience in these matters and will discuss your comments appropriately. We hope you will give us another chance the next time you are in our area. Sincerely, Hotel M... read more
Sad The room was dirty, within 30 minutes my toddlers feet were jet black from running around. The hallway stunk of marijuana, and it felt unsafe. Had a 3 night stay, ended up staying 3 hours and left. The front desk offered to only charge me for the first night since i was leaving early. However that did not happen, and i got charged for all 3 nights.
Business response:
Johnnie, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, safety and security of our guests are always our utmost priority. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.