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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed in breakfast and "free" Internet The WiFi was supposed to be free, and it was, but it was so slow that I could not stream a single video. I ended up having to use my phone's data to stream video--which worked fine, which should tell you just how slow the Internet there is. If you want real Internet, they ask you to pay for it. Hence, it's not really free. Lies. The breakfast consists of small wrapped muffins and granola bars. No juice, just coffee (I don't partake). Packets of hot cocoa mix and packets of oatme... read more
Business response:
Chris, thank you for reviewing our hotel. Please accept our apology for the concerns you outlined. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Bring a mask It was bad it smell like a Indian casino full of smoke.. that when i check out i had to buy new clothes
Business response:
Omar, thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, General Manager
my room was old, the toilet ran all night the tv was not working and the hotel staff came and i had to watch it turned sideways and some of the channels did not come in very well.
Business response:
Barbara, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will consider visiting us again so that we can make it up to you. Sincerely, General Manager
Cheap existence. Provides a basic stay. If you expect comfort, look somewhere else. Breakfast included means coffee, tea and some sugar loaded muffins. Cleaning is done once a week and that only if you stay longer than a week. I extended my stay 3 times for 3 days at a time and still had to pay for cleaning. Kitchen is useless unless you insist on getting utensils and you might be on a wait list for weeks. Most lamps don't work. Maintenance can take days. You get used to reading in the dark by then.
Business response:
Javed, thank you for your review and for choosing to stay at our hotel. We are happy you liked the service offered to you. We certainly apologize for the cleanliness issue you encountered which led to a disappointing stay. I will share your concerns with my housekeeping team and ensure we take action for improvement. We value your feedback and hope you will give us the second chance to host you next time with the service you deserve. Sincerely, General Manager
Business response:
Mary, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Theft theft warning ⚠️ Stolen my phone and rude stuff
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Joshua, thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Business response:
We apologize that your stay was unsatisfactory and want to assure you that we are taking action to ensure we make the necessary changes to improve our guest experience. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Really dirty Hotel. Looks way nicer from the outside. After checking in I thought I checked into a motel. There was a lot of stains throughout the room especially in the bathroom
Business response:
Jose, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with t... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.