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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The property was dirty and rundown.
Business response:
Dear Johnny, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
First there was an awful odor in the halls. The room is definitely not up to date. The bed quilt was old and dingy. There was a long coarse hair in the face towels, which were ancient. The toilet paper is one ply , and has the texture of sand paper. The bed was creaky. I asked if the room was quiet, and told yes. It was across from the freeway. I haven’t taken a shower or had breakfast yet. I can’t wait for those experiences.
Business response:
Dear Ira, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Only hotel does not have an ice machine
Business response:
Dear Karl, thank you for sharing your review. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
I didn't like the kitchen. It took away from the sitting area. There were no dishes, pots or pan, silverware, nothing. A waste of space. No ice. Breakfast should not be called breakfast. Just muffins and coffee. Sad.
Business response:
Dear Annette, thanks for sharing your feedback about your stay. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Our fully equipped kitchens with a full-size refrigerators have ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, we are sorry that our grab-n- go offerings were not to ... read more
Room in poor condition. Badly needs remodeling.
Business response:
Nancy, we are glad you stayed with us, and we appreciate your review.We aresorry your suite fell short of expectations. We are remodeling our suites this year, and it does take time to complete each part of the project. Please don't hesitate to request an updated suite the next time you stay with us, and we'll do our best to accommodate you. We do hope to see you again when you return to the area. Sincerely, Hotel Management
Room was reserved 3 weeks prior and then right before we left on our trip the property emailed us and said your room is now unavailable! Absolutely ridiculous! Orbitz should not do business with extended stay Americas
Business response:
Marc, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
They did not have a reservation for me. I paid for the room and did not get a room that night. I would like a refund.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. will address your comments with the appropriate individuals, and we thank you for your patience during this time. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.