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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The property was so dirty with long stains of human hair on my towels, with loud neighbors and freeway noise I didn’t stay at the hotel. I basically lost my money. I would never ever stay a an extended stay again.
Business response:
Thank you for sharing your concerns about your experience at our hotel. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
The staff was probably doing the best they could. Seems like this is an older facility that has not been given many helpful upgrades in the building itself. The "breakfast" listed on the website was a joke. Well, the coffee was good, but the "breakfast" consisted of hot cereal packets to which they could provide no spoons (I asked) and then the 2nd morning, they didn't even have any hot cereal packets. Trying to get help from the front desk was futile, and after standing there for several minutes each time, no one was there ... read more
Business response:
Dear DWIGHT, Thank you for being our guest. We are sorry for the disappointment of not finding our front desk person at the mentioned time. Please allow us to discuss this with the members so that this lapse of service is not repeated. Also, we regret that the breakfast menu needed to meet your expectations. Your remarks will be shared with the team for further improvement. We are pleased to say we are in the process of finalizing the details of our upcoming remodel. In the meantime, we will continue to do an excellent job o... read more
Free breakfast beware This place is terrible for the price. Room was okay. My problem is when you advertise free breakfast!!! Free granola bars dont qualify as free breakfast!!! Thats a snack. Coffee, hot water for tea, and instant oatmeal. I stayed at the Aryes down the street. They had the full spread for continental breakfast. Plus they had build your own omelets and eggs your way. Protien changed everyday I was there. Granola bars!!! Will never stay here again.
Business response:
Dear Anthony, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the experience you expected. We sincerely apologize our complimentary grab-and-go breakfast was not to your liking. When we receive such feedback, it is always shared with our brand leaders to help them decide on future offerings for breakfast. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Find another place The continental breakfast consisted of coffee and a granola bar. The outside noise sounded like cars were going to drive through your room. First & last time staying here.
Business response:
Dear Frances, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Sincerely,Hotel Management
Not too much foot traffic In and around your room was a plus. Parking was ok. Multiple restaurants and grocery stores near by. Outdated refrigerators and horrible electric stoves. Unreliable wifi service. 2x wifi service avail at very expensive fee but still continues to drop connection more often than not. Save your money and head to Mac 'Ds free wifi across the Street instead.
Business response:
Dear Enrique, Thank you for the recent visit and for sharing your review. We are glad you enjoyed some areas of our hotel during your stay. We work hard to ensure that all aspects of our guests’ stay are exceptional. However, we apologize for falling short of your expectations. We have noted your concerns about our amenities and will share your comments with the appropriate team as soon as possible and ensure our future guests do not encounter the same problems. We hope you revisit us to experience the flawless service and a... read more
Nightmare. The staff is behind bullet proof glass; that should tell you everything. It smells and I think there is a good chance there were homeless people and/or prostitutes there. We checked in, saw the room (which looked NOTHING like the photos) and promptly checked out. Didn't feel safe. The front desk was VERY nice - they let us check out asap. I think they saw we had kids and knew it was not a good fit for us. The hotel is hard to find, as well. The navigation made us loop in circles and it was off the beaten path. The... read more
Business response:
Dear Kristina, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We appreciate your kind comment about our front desk associate, and we hope you will... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.