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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Room wasn’t only outdated, it was dirty. Beds uncomfortable, and false advertisement on the “Free breakfast” only coffee, hot chocolate packs, oatmeal packs and granola bars..... No lotion/shampoo/conditioner in room, no hair dryer
Business response:
Patty, thanks for being our guest. We apologize that you experienced so many difficulties while being here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note that toiletries and other articles are kept at the front desk. Counting on your kind generosity to accept ou... read more
We left the hotel We left because the hotel smelled so bad. The smell was a combination of cigarette and pot. The staff was polite and understanding. I'm requesting a reimbursement.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Bring your own sheets and pillows. Place is dirty. I stayed here for one night and ended up getting pink eye from sleeping on the pillows. Because the sheets and pillow cases aren't washed I will never be staying here again. Ruined my whole trip because of this hotels uncleanliness.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Things an standard Hotel should offer! Don't know how you can call this an extended stay hotel when there are no dishes or utensils in any of the kitchens! What kind of hotel doesn't offer its guests ice? Also it would be nice if they offered room coffee for those whom depart b4 "7 o clock" free coffee and danish.
Business response:
Rodney, we apologize for not communicating our kitchenware policy and for the less than exceptional experience you had while being here. Please know, to ensure the cleanliness of the kitchenware brand standards require us to keep dishware available at the front desk and are complimentary. Your feedback will be shared with our front desk team to inform this policy without fail to our guests going forward. We have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice ma... read more
Terrible,Book a non smoking room,and got smoking room with the smell that we can't sleep at all.Thanks for nothing...big reap off.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Deceptively updated outside, inside needs work Worst thing is room smells of smoke. Bathroom vent hanging loose and filthy with dust. Asked front desk to clean and attach vent cover, it was attached but not cleaned. Kitchen cabinet veneer missing on drawer and door edges. Saw same trash laying in same place in stairwell for the 3 days we stayed. Breakfast only granola bars and packed mini muffins and coffee. No ice machine and no ice in the in room fridge freezer. Sloooow internet. Only standard definition signal on small sc... read more
Business response:
Neal, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will... read more
not good at all not very pleasing at all. that,s really all I have to say!
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Hotel Management
loud plumbing Couldn't sleep every time someone would shower I could hear the plumbing
Business response:
Maritin, thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with the noise. We have discussed your comments with the team and we will be making changes to better serve our guests. Thank you again for your candid feedback and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management
Untrust employees The stay was good after they transferred me to a room that’s newer n the air conditioning works. Then it was better. But I called the next day bcuz I had forgotten my sheet that I always bring wth me during my travel. Apparently it’s not there. That means it was not turned in to people that forgets things. So that means your employees takes it home. They should have waited at least a week to take it home. That is stealing!!! That was an expensive sheet that my daughter gave me. Now they say it’s never repor... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.