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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful Place Horrible, customer service, the desk clerk lied to us about cash refunds on cash deposits. We were made to wait for over an hour just to get our deposit back. The room was dirty, and there weren't any pots/pans, dishes, or silverware. The walls were so thin that we could hear the people in the next room roll over in bed. I will never stay at an Extended Stay America ever again
Business response:
Peter, I apologize for the service issues you experienced with our front desk staff and the cleanliness issues you encountered in your room. We regret the inconvenience these caused. Our associates receive thorough training, but sometimes we do make mistakes. We want to get it right every time and will redouble our efforts toward this goal. I would like to inform you that kitchenware is kept at the front desk as per our brand requirement. Your feedback is appreciated, and we will be sure our team communicates this more clear... read more
Business response:
Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, so we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
Enter at your own risk Room was filthy and the bed wasn't on the correct frame and flipped up when you sat at the edge. No maid service in a 3 day stay. Looks good on the outside but was seedy on the inside. I'd never stay there again. Freeway and guest banging on the walls and screaming kept me up till 3am. Definitely not worth the money and worse than I was expecting.
Business response:
Thank you for the review of our hotel. I sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with my appropriate team members, so we can take action to prevent these issues from happening again. I hope you will give us another opportunity to have you as our guest, as I am confident we can replace this experience with a more positive memory. Sincerely, General Manager
DO NOT STAY HERE!!! VERY disappointing and gross!!! We booked a non-smoking room and we couldn't breathe because the room (smoking) smelled SO BAD!!! Mark at the front desk told us that there were no rooms available to move into the first night, but that he was making sure we had a non-smoking room the next night...he said he was reserving us a non-smoking room right then and we were LIED to!!! The next day, we were told again that there were no rooms to move into!!! Breakfast consisted of NOTHING but granola bars!!! People ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Hotel stay The room was smelly like smoke and meldew. No hair dryer or shampoo. The tv was not clear. Not a good experience!!!
Business response:
Thank you for sharing your review. I am sorry for not living up to your expectations and the inconvenience this caused. Since our suites are designed for guests staying multiple nights, these guests often bring their own bath amenities. These items are available and complimentary at the front desk. I will share your concerns with the respective teams in an effort to improve our service and facilities. We hope you will consider giving us another chance to make it up to you. Sincerely, General Manager
Avoid! Our stay was not what we expected it to be and not in a good way. The check-in process took a long time (15-20 mins) because the hotel had lost the man's reservation who was checking in before me and only one person was manning the front desk. The wifi was so slow that it didn't even allow you to watch short videos. Right when we walked in, there was a sign on the wall saying there are cancer-causing agents in the building, which I assume is asbestos. Our room was not updated like in the pictures. The kitchenette coun... read more
No second visit The whole bathroom smelled like urine!!! The room itself had a funky smell as well. There were hard particles in the tub as in they didn't clean it completely. I was highly disappointed and won't stay there again.
Desperate Load, could hear other room doors slam all night. In addition to noise from the room above us. Water dripping from the bath faucet couldn't be turned off and I could hear it all night even with the bathroom door closed.
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.