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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dislikes: 1. The walls and flooring is paper thin. You can feel someone walking upstairs in your room. Plus the bed squeeshy noice and human sounds in middle of night from rooms around you. 2. Smell of Curry / Onion in corridor was horrible. My child was about to vomit on floor due to such bad smell. There is very poor air ventilation. We felt we were in some kitchen in night
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
dirty, smell, breakfast was very cheap and awful, only cheap muffin and coffee served. will never stay again.
Business response:
Thank you for giving us your feedback on our hotel. We sincerely apologize for the cleanliness issues and the odour you experienced while you were here. We have shared your comments with our housekeeping team to ensure these problems are taken care of. We are also sorry that our complimentary breakfast offerings did not meet your expectations. We appreciate your patience in these matters and will discuss your comments appropriately. We hope you will give us another chance the next time you are in our area. Sincerely, Hotel M... read more
Sad The room was dirty, within 30 minutes my toddlers feet were jet black from running around. The hallway stunk of marijuana, and it felt unsafe. Had a 3 night stay, ended up staying 3 hours and left. The front desk offered to only charge me for the first night since i was leaving early. However that did not happen, and i got charged for all 3 nights.
Business response:
Johnnie, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, safety and security of our guests are always our utmost priority. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
worst experience ever
Business response:
Nikesh, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Reservations don’t matter. I had a reservation booked for a week but when I showed up at 10:30 pm after driving 6.5 hours the manager wouldn’t let me check in because “I wasn’t an essential worker with an approved company.” Apparently Extended Stay America believes it is safer for a woman traveling alone to sleep in her car in the streets of LA than to let her check in with a mask on her face.
Business response:
Tamara, thank you for your feedback. We are sorry we were unable to accommodate you this time. We are reviewing this from our end to see what went wrong. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
never Again Staff was rude. Facility was disgusting. They keep adding reasons to charge me without telling me. Then when I left charged me double on my credit card. There were parties all night in the middle of the week and people in the parking lot working on their cars ALL NIGHT!!! Every time we asked for the amenities they supposedly offer. They would not bring it and say they ran out. This place is A joke
Business response:
Sasha, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping team for review and action. Also, we are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. Moreover, we also regret the noise issues you encountered. We value your concerns and hope you will give us another chance to prove ourselves in the future. Sincerel... read more
Business response:
Myron, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.