This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A few pesky bugs. The hotel was fine, moderately comfortable and we were left to ourselves for the most part. On the third day we left some bread on the kitchen counter and there was a massive trail of ants coming out of a hole in the back of the toilet, crawled across the kitchen and onto the counter. Other than that it was just fine, I'm sure not all rooms have an ant nest underneath them.
Business response:
Marcos, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's standard, we have contacted our pest control provider to address this issue as quickly as possible. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us again so that we can regain your trust in us. Sincerely, General Manager
Cheap existence. Provides a basic stay. If you expect comfort, look somewhere else. Breakfast included means coffee, tea and some sugar loaded muffins. Cleaning is done once a week and that only if you stay longer than a week. I extended my stay 3 times for 3 days at a time and still had to pay for cleaning. Kitchen is useless unless you insist on getting utensils and you might be on a wait list for weeks. Most lamps don't work. Maintenance can take days. You get used to reading in the dark by then.
Business response:
Javed, thank you for your review and for choosing to stay at our hotel. We are happy you liked the service offered to you. We certainly apologize for the cleanliness issue you encountered which led to a disappointing stay. I will share your concerns with my housekeeping team and ensure we take action for improvement. We value your feedback and hope you will give us the second chance to host you next time with the service you deserve. Sincerely, General Manager
Business response:
Armando, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Elizabeth, we appreciate you sharing your nice rating of Extended Stay America. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager
Business response:
Ken, thank you for sharing your 5-star rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Nice Good price
Business response:
Gustavo, thank you for your glowing review of Extended Stay America. We are delighted to read you thoroughly enjoyed your time with us and found us to be a great value. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
It was delightful. It was great. Front desk was very helpful.
Business response:
Kevin, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing Extended Stay America, and we hope to welcome you again soon. Sincerely, General Manager
Business response:
Janice, we are delighted you had a pleasant experience at Extended Stay America. Thank you for sharing your nice rating. Please come and see us again soon! Sincerely, General Manager
Needs to be cleaner The place needs deep cleaning. Aaaabbbbbbb Cccccccdddffff Ccccccckkkkkkkkk
Business response:
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. We hope you give us another chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 4.3 star rating with 1,428 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.