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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel convenient to Dodger Stadium This is an extended stay hotel but had a great rate for one night. Needed a hotel close to Dodger Stadium and this was perfect.
Business response:
Discette, thank you for sharing your wonderful experience at Extended Stay America. We are delighted to read you loved the convenience of our location and found us to be a great value in the area. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Joseph, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Alexia, thanks for the four-star rating of your stay at Extended Stay America. We are pleased to know you had an overall great experience. We invite you to visit us again soon. Sincerely, Hotel Management
Hotel needs Updated The refrigerator made noise, room smelled like pet urine when we entered, light was shorting out, air conditioner dirty, outdated cabinets and bathroom, housekeeper did not come and clean and give us clean towels, had to ask. Breakfast not really muffins and coffee or oatmeal. The only thing good was the bed, safe environment.
Business response:
Christy, thank you for your feedback. We uphold all of the brand standards for quality and service. We're so sorry that our hotel fell short of your expectations, and We thank you for bringing your concerns to our attention.We appreciate your feedback and candor. We hope you will consider visiting us again on your next trip to our area so that we can make it up to you. Sincerely, Hotel Management
Rock Hard Bed New staff was being trained so it took a long time to be checked in, not a big deal everyone is new sometime. The bed made me question if I was, in fact, sleeping on the ground. Too hard. Continental breakfast is a stretch, cold micro muffins and granola bars... Coffee had run out by the time I went down stairs, 08:00.
Business response:
Jeffrey, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Average hotel The breakfast definitely is nothing to write home about. It consisted of coffee, muffins, instant oatmeal, and granola bars.
Business response:
Lori, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Quite location in Glendale The hotel is very affordable, the staff is very friendly. I had some problems with the noise level of the other guests. I stayed there Saturday night and the noise level of the people partying next door woke me up in the middle of the night. So you get what you pay for. If you want a nicer hotel with classier quiter guests, I guess you have to pay up!
Business response:
Thank you for your review. We are happy you had an overall pleasant stay and that you were benefitted with our location and our affordable rates. However, we apologize you were not able to experience a quiet and relaxing sleep. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thanks again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
OK for a short stay Had a business need to spend night in Glendale area. Found this place last minute on expedia with okay reviews and decided price was right. situated on busy street, but room far enough back that road noise was not a problem. room was workable and had fridge and stove for longer stays. Only reason for lower ratings is that the entire place smelled 'off' yet couldn't place what or where coming from.
Business response:
Thank you for staying with us while in the area for business. We are glad you liked our affordable rates and your room. That being said, we are sorry for the odor issue you experienced while here. We have shared your feedback with our housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It's fine The employees at the counter were polite and professional. They will only clean your room if you stay there for 7+ days, I would have gone somewhere else had I known that but I'm sure they state it somewhere. The one major complaint I have is that we had people above us stomping around till 4am and we were not provided with a number to call for courtesy patrol. Upset me that I had to go upstairs to tell them to quiet et down.
Business response:
Thank you for staying with us. We are glad your overall visit was pleasant and that you liked our courteous service. That being said, we are sorry for the noise issue you experienced due to the other hotel guests and regret the inconvenience it caused. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,396 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.