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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rock Hard Bed New staff was being trained so it took a long time to be checked in, not a big deal everyone is new sometime. The bed made me question if I was, in fact, sleeping on the ground. Too hard. Continental breakfast is a stretch, cold micro muffins and granola bars... Coffee had run out by the time I went down stairs, 08:00.
Business response:
Jeffrey, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Average hotel The breakfast definitely is nothing to write home about. It consisted of coffee, muffins, instant oatmeal, and granola bars.
Business response:
Lori, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Quite location in Glendale The hotel is very affordable, the staff is very friendly. I had some problems with the noise level of the other guests. I stayed there Saturday night and the noise level of the people partying next door woke me up in the middle of the night. So you get what you pay for. If you want a nicer hotel with classier quiter guests, I guess you have to pay up!
Business response:
Thank you for your review. We are happy you had an overall pleasant stay and that you were benefitted with our location and our affordable rates. However, we apologize you were not able to experience a quiet and relaxing sleep. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thanks again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
OK for a short stay Had a business need to spend night in Glendale area. Found this place last minute on expedia with okay reviews and decided price was right. situated on busy street, but room far enough back that road noise was not a problem. room was workable and had fridge and stove for longer stays. Only reason for lower ratings is that the entire place smelled 'off' yet couldn't place what or where coming from.
Business response:
Thank you for staying with us while in the area for business. We are glad you liked our affordable rates and your room. That being said, we are sorry for the odor issue you experienced while here. We have shared your feedback with our housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It's fine The employees at the counter were polite and professional. They will only clean your room if you stay there for 7+ days, I would have gone somewhere else had I known that but I'm sure they state it somewhere. The one major complaint I have is that we had people above us stomping around till 4am and we were not provided with a number to call for courtesy patrol. Upset me that I had to go upstairs to tell them to quiet et down.
Business response:
Thank you for staying with us. We are glad your overall visit was pleasant and that you liked our courteous service. That being said, we are sorry for the noise issue you experienced due to the other hotel guests and regret the inconvenience it caused. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, Hotel Management
Ok The blankets are tough, and cold.
Business response:
Carol, thank you for your review. Although you were overall satisfied with your stay, we are sorry for the inconvenience you faced while being here. We hope to have another chance so we can serve you better. Sincerely, Hotel Management
Emergency Night of Hotel Quiet Hotel, quiet area, helpful staff, needed a night for emergency, convenient.
Business response:
Manny, thanks for the positive review. We are pleased to know you liked our calm atmosphere and the courteous service of our associates. It is a pleasure to know Extended Stay America could be of your service, and we hope you’ll choose us in the near future as well. Sincerely, Hotel Management
Business response:
Donald, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Room Cleanliness should improve The room was very dirty and was smelling. We had to use our deo spray to even get in the room. We have always lked extended stay and I dont know why this facilty was so bad. Perhaps the room we were given was a room that dogs stayed in! When you are charging extra fee for pets, you should clean extra to get rid of the pet related smells. The front desk staff were friendly and the common area and Bfast were clean.
Business response:
Thank you for being loyal towards our brand and choosing to stay at our hotel. Although you liked the service provided by our Front Desk associates, we are sorry for the cleanliness issues you had while being here. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,427 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.