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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No too bad for the money. TV was unwatchably blue. The room stunk like cigarettes. It was supposed to be a non smoking room.
Business response:
Dear Scott, Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We will address these issues appropriately with our team. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management
Not a well kept property and room is not clean and door keys don’t work .
Business response:
Dear George,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Our priority is a clean and well-maintained environment, and we regret that we did not meet those standards for you. We are also sorry for the inconvenience with your door keys. Your feedback has been shared with our team so these concerns can be addressed immediately. We appreciate your input and hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Manag... read more
The rooms were not up to my standards. Our first room smelled of urine had to go and get it changed. Seems that there were other rooms that had this type of scent and weren’t able to be used and a couple of rooms were there were no TVs so they weren’t able to be used, but the lady at the front desk was very diligent and worked hard and finding a room she even went and explored a few of the rooms to check them for me, move us to a better room. Thanks for that but if you’re looking for a place that has character or style or a ... read more
Business response:
Dear Tanisha, Thank you for choosing our hotel and for providing your feedback. We sincerely apologize for the initial room issues you encountered and appreciate your patience as we resolved them. We are pleased that our front desk staff were able to assist you effectively and help you find a more suitable room. While our property may not have had the character or style you were seeking, we are glad that our location and nearby amenities were convenient for your needs. We hope to have the opportunity to provide you with a be... read more
I didn’t like that toiletries are no available in room. You have to call front desk for it and then you have to go to front desk to get it (they don’t bring it to your room). Bathroom towels and tub had hairs.
Business response:
Dear Elizabeth, Thank you for your feedback. We are sorry to hear that your experience didn't meet expectations. Your comments about the bathroom cleanliness and the availability of toiletries are essential, and we will address these concerns with our team. We aim to make each guest's stay comfortable and will use your input to improve our service. We hope to provide a better experience in the future.Sincerely,Hotel Management
The room smelled of cigarettes and cannabis.
Business response:
Dear Guest, Thank you for your recent stay and your feedback. We sincerely apologize for the discomfort you experienced with the concern in your room. We understand how unpleasant this must have been and are genuinely sorry for the inconvenience. Please know that we are committed to maintaining a clean and comfortable environment; therefore, we regret that this issue compromised your experience, and we are addressing this issue with our team to prevent future occurrences. Your feedback is invaluable in helping us improve our... read more
First room AC did not work. Moved to another room. Second room Nonsmoking room but smelled like has smoked there in the past.
Business response:
Dear Viseth, Thank you for your feedback. We apologize for the issues you encountered with the AC in your first room and the smoke odor in your second room. This does not reflect our usual standards, and we will address these concerns with our maintenance and housekeeping teams immediately. We appreciate your patience in bringing this to our attention and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.