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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like cigarette smoke Room was non smoking, it smelled like cigarettes smoke, cigarettes butts were outside infront of door, rails stairs were dirty. I checked out after 4 hours , I understand I couldn’t get a refund but in this situation I believe I should of got it.
Business response:
Dear Alberto, Thank you for taking the time to leave a review. We apologize for the issues you encountered during your stay. We have strict policies prohibiting smoking in certain areas and regret that these were not upheld. Your feedback is important, and we will address this with our team to ensure compliance. We also apologize for any cleanliness oversights and will share your comments with our housekeeping team for improvement. Thank you for bringing these matters to our attention, and we hope to have the opportunity to ... read more
The room smelled horrible. Air freshener did not help. Walls are paper thin so it was noisy.
Business response:
Dear Sean,Thank you for choosing us for your stay. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We are also sorry you could not have a quiet and relaxing stay. We take these matters seriously and will indeed convey your feedback to our team. We hope you will give us a second chance to serve you better. Sincerely,Hotel Management
Dirty and long waits Checked in Thursday before 6, went to the room. Took a quick nap. When my friend arrive about 10:30, I got up to take a shower. I noticed blood around the toilet and floor, then i noticed blood residue in the bathtube. Call front desk to get a new room no king size available. That morning was told we could change rooms after 2:00 pm. Fine. Saturday, the toilet wouldn't flush, the phone in the room did not work. Used my cell phone to call the front desk. I took two calls and about 2 hours for some to brin... read more
Business response:
Dear Norma, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We regret the service and housekeeping issues during your stay. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our associates to ensure such lapses do not happen again. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your fee... read more
Debe estar atendido Por alguien con deseo de servicio al cliente Sucio los basureros
Business response:
Dear Angelica, We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience t... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.