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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mad coustmer U guys never sent my reservation I never got to stay there
Business response:
Jody, thank you for your feedback. We cannot speak on behalf of the third-party website that assisted with your reservation, but we are very sorry for the difficulties you had with your booking. We hope you will give us an opportunity to make it up to you on a future stay. We are positive you will leave with a more favorable impression. Sincerely, Hotel Management
Smells like marihuana and you can hear everything from the rooms next door. Breakfast is served in the lobby.
Business response:
Thank you for staying at our hotel. We are for the noise issue you encountered from the other guests on the property and regret the cleanliness issue you mentioned. Your experience is not representative of our usual performance and we regret falling short of your expectations. Your satisfaction is number one and we hope to earn back your trust in our hotel. Sincerely, Hotel Management
They still have not return my Deposit Money
Business response:
Keith, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry or not to your expectation. Please reach out to our front desk for any billing queries, and we will be happy to assist you. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
They should from their website free breakfast . It sucks
Business response:
Om, thank you for your feedback about our breakfast offerings, and we are sorryyou were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation.We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Smells We arrived in the room and it had a foul odor. Clerk tried to move us but no other room available. She tried to deodorize the room-no luck. Had to stay but would like refund
Business response:
Rick, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The smell of cigarrette smoke was overwhelming. I have stayed there more than a handful of times and never had an issue. Unfortunately, the last two times it has been unbearable. People smoking in the rooms and just outside the rooms. There needs to be more control on that.
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during the last two visits. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. We are sorry and hope you will consider stayin... read more
First and last time It was my first and the last stay at an "Extended Stay". The room had a horrible cigar smell. I asked to be changed to a different room, but there wasn't any available with a king-size bed and sofa bed, which we needed so we had to stay there. I asked for deodorant and they let me borrow a giant bottle of Febreze. However, the odor would re-emerge in barely 20 minutes so I kept on spraying Febreze every 30 minutes until we went to bed. We really need to use their laundry facilities so we decided to stay a... read more
Business response:
Thank you for posting a review of your stay. Although our location close to the supermarket was ideal for you, we apologize for the difficulties you encountered while you were here. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Bad customer service Rooms smelled like weed inside we were reserved for a two Quin bed they ended up giving us one Quin bed😡 appearantly they were sold out!! How could that be if we had confirmation number prior to arrival
Business response:
We have been sold out of the rooms with two FULL size beds for over 3 months. So as a courtesy, we gave out 2 rooms with a QUEEN bed which is bigger than the ones booked and gave the second room for free. Therefore, you still got what you wanted but just not in the same room.
bad overnight stay We drove from N. CA to settle college kid's new apartment and need to stay a night for the next day's moving. Picked this hotel because of its name. At my work my colleagues from other countries all stay at this hotel chain. But for my stay this time it is a terrible experience - all three of us couldn't sleep for the night. The room is small. The mattress surface feels like a plastic sheet. It makes a lot of noise when body moves. The sofa bed make it hard to sleep. The refrigerator makes a lot of noise b... read more
Business response:
Guang, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.